# Head of Implementation at YouLend

YouLend is hiring a Head of Implementation in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on YouLend](https://jobsbylevel.com/go/540495a8-ec93-4286-859e-d8aa1014bfdc?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. London, Greater London.

## Details

- Company: [YouLend](https://jobsbylevel.com/companies/youlend)
- AI level: AI Level 1 (score 38 out of 100)
- Location: London, Greater London
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/540495a8-ec93-4286-859e-d8aa1014bfdc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-implementation-at-youlend-d09b63

## Description

The Role We’re looking for a Head of Implementation to lead the team connecting our commercial ambitions with successful partner launches and ongoing partner support. You’ll own YouLend’s implementation function across technical and product presales, new partner implementations, expansions, and support for existing partners. You’ll lead a growing team of four Solutions Engineers and Solutions Consultants across the UK, Europe, and the US, bringing together technical judgement, delivery discipline, and strong partner relationships. A big part of the role is working directly with senior leaders at global tier 1 partners. You’ll be the technical counterpart to their CPOs, and other technical, product and revenue leaders, shaping how YouLend fits into their products and making sure launches deliver what was agreed. This is a hands-on leadership role. You’ll develop the team and improve how we operate, while staying close to strategic opportunities, complex solution decisions, and delivery challenges. You should be equally comfortable discussing an integration with a partner’s engineering team, agreeing priorities with internal leaders, and coaching a colleague through a difficult stakeholder conversation. Working across our UK, European, and US business, you’ll help partners choose the right route to launch and build a function that can support increasing scale and complexity. Key Responsibilities What you’ll do: Lead and develop the implementation team. Set expectations, coach team members, and build the skills and capacity needed to support our partner pipeline and existing relationships. Own implementation delivery. Oversee new partner launches and expansions, ensuring scope, ownership, dependencies, and decisions are defined from discovery through go-live and handover. Lead technical and product presales. Work with Commercial to understand partner needs, shape credible propositions, and establish a practical route from opportunity to delivery. Be the senior technical counterpart for tier 1 partners. Build trusted relationships with CPOs, CCOs, and other revenue leaders, align on product direction and launch plans, and keep their confidence through complex integrations. Guide solution design. Help partners and internal teams choose appropriate approaches across referral, hybrid, embedded components, and fully embedded integrations, balancing speed to launch with longer-term objectives. Manage priorities and capacity. Maintain a single view of upcoming demand, active implementations, and partner support needs, making resource decisions and communicating trade-offs early. Own complex escalations. Bring together technical, commercial, and operational context to resolve issues, maintain partner confidence, and keep work moving. Strengthen cross-functional delivery. Work closely with Commercial, Product, Engineering, Operations, and Risk to resolve dependencies and make sure proposed solutions can be delivered and supported. Improve how we work. Develop repeatable implementation patterns, documentation, tooling, and handovers that improve consistency and reduce time to launch. Represent partner needs internally. Turn recurring requirements and delivery challenges into concrete input for product priorities and improvements to our integration offering. Make performance visible. Establish useful measures of delivery progress, launch readiness, capacity, and partner experience, using them to identify where change is needed. Skills, Knowledge & Expertise What you’ll bring: Experience leading an implementation, solutions engineering, professional services, or technical delivery function in a business with complex partner or customer integrations. A strong background in software implementation and systems integration, with the technical judgement to challenge assumptions, assess feasibility, and guide solution design. A practical understanding of APIs, webhooks, authentication, data flows, and embedded customer journeys. A track record of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-implementation-at-youlend-d09b63

Source: https://jobsbylevel.com/jobs/head-of-implementation-at-youlend-d09b63

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Level. https://jobsbylevel.com/jobs/head-of-implementation-at-youlend-d09b63.

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