# Head of IT Crisis and Problem management at Orange

Orange is hiring a Head of IT Crisis and Problem management. Level rates it Little AI ●○○○; you can [apply on Orange](https://jobsbylevel.com/go/dbdbdeee-2f91-4922-aba3-2b4b7671a06b?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. HELIOPOLIS,EGYPT.

## Details

- Company: [Orange](https://jobsbylevel.com/companies/orange)
- AI level: AI Level 1 (score 38 out of 100)
- Location: HELIOPOLIS,EGYPT
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/dbdbdeee-2f91-4922-aba3-2b4b7671a06b?utm_medium=ai-agent

## Description

Publication date : Sep 21, 2026, 12:00AM Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. The Head of IT Crisis and Problem Management is responsible for leading and overseeing the strategic and operational aspects of crisis/MI and problem management within Orange Business Digital Technology. This role ensures the rapid resolution of major IT incidents, minimizes business disruption, and drives continuous service improvement across a diverse portfolio of 600+ IT business applications. As a leader, you will manage a team of experts, oversee crisis and problem management processes, and collaborate with key stakeholders to minimize disruption, manage risks, and ensure customer satisfaction. Additionally, the role includes acting as Product owner for web and mobile projects, ensuring that these projects support business needs effectively Responsibilities: Leadership and Management: Lead and Coach: Manage a team of expert and senior Crisis and Problem Managers responsible for crisis/major incident management, problem management, emergency change management, and service improvement for over 600+ IT business applications at Orange Business Digital Technology. Team Development: Set team objectives, manage performance, facilitate training and development, oversee recruitment, and balance workloads to ensure high team efficiency. Ensure culture of resilience and continuous learning within the team, encouraging open communication and collaboration. Empowerment : Empower team members to take ownership of their areas of responsibility and encourage them to proactively contribute to crisis and problem resolution. OKRs and Reporting: Ensure the achievement of team OKRs with alignment of Digital technology strategic objective and provide detailed operational reporting to top management. Continuous Improvement: Lead regular retrospectives and business review events to drive continuous improvement and learning. Global Process Ownership: Serve as the Global Process Owner for Digital Technology Major incident and Problem Management processes, ensuring consistency and effectiveness across Digital Technology organization. Innovation in Crisis, MI and Problem Management: Identify and implement innovative approaches and technologies to enhance the effectiveness of crisis management and problem resolution. Act as Product owner for our RCA portal where all Crisis,MI and problem cases are documented and followed up on. Operational Leadership: Technical Leadership: Act as the technical leader in resolving IT application and service crises and managing reactive and proactive problem management across diverse application types (OSS, BSS, Enterprise) and architectures (DevOps, Cloud, Containers/Kubernetes, API, ESB, load balancers, clusters). Process Execution: Execute Digital Technology Crisis Management and Problem Management processes in alignment with ITIL best practices and Agility. Root Cause Analysis: Oversee and review Root Cause Analysis (RCA) efforts, ensuring the implementation of definitive solutions, improvement actions, and the generalization of preventive measures across systems as part of proactive problem management. Cross-functional Collaboration: Work closely with Orange France, CIO project teams, monitoring teams, QoS, CSMs, SDMs, performance management Design Authority, and service desk teams to ensure smooth operations and crisis resolution. Stakeholder Communication: Regularly communicate with key stakeholders, including

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-it-crisis-and-problem-management-at-orange-c05d8c

Source: https://jobsbylevel.com/jobs/head-of-it-crisis-and-problem-management-at-orange-c05d8c

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-it-crisis-and-problem-management-at-orange-c05d8c.

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