# Head of KYC Product at Paysend

Paysend is hiring a Head of KYC Product in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Paysend](https://jobsbylevel.com/go/d6512e23-d593-4bb1-a166-2956fabeeff9?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. London, United Kingdom.

## Details

- Company: [Paysend](https://jobsbylevel.com/companies/paysend)
- AI level: AI Level 1 (score 27 out of 100)
- Location: London, United Kingdom
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/d6512e23-d593-4bb1-a166-2956fabeeff9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-kyc-product-at-paysend-289279

## Description

About The Role: We're on a mission to make simple, secure money transfers accessible to everyone, and getting verification right is core to that. We're looking for a Head of KYC Product to own the product strategy, roadmap, and delivery of our customer verification and onboarding flows across consumer, cards, and white-label, balancing regulatory compliance, financial crime controls, and a fast, low-friction customer experience. You'll lead the KYC and Verification product area as objective owner, working as a key partner to our FinCrime, Compliance, Engineering, Customer Support and Operations teams, and building the first line of defence into the product itself across 5 jurisdictions and 60+ countries. You'll report to the Head of Product Operations & Automation. Location: UK-first, remote working possible. What you'll co-own: Verification journey: Build PRD, own the end-to-end verification (including PEP, sanctions screening) journey, from onboarding and tiered KYC to full identification through enhanced due diligence using the new technology for non-doc verification, including how customers are notified and supported along the way for the best user experience. Implement the KYC/Screening (PEP, sanctions) providers and build the in-house solutions for verification and screening. Deliver the back-office operational services to support the verification flow on the Customer Support stage. OKRs and initiatives: own the KYC objective with its initiatives and key results, from business case and requirements through go/no-go, release and impact review. KPI framework: define and track verification completion time, approval and rejection rates, drop-off by stage, repeat document requests, manual review volumes, KYC-related contacts and CSAT, surfaced in an end-to-end operational dashboard, and cost for verification. AI and automation: lead the AI-powered KYC strategy, including build, buy or hybrid decisions, AI agents for KYC/Screening cases and FAQs, AI-assisted investigator workflows, and a risk-based verification framework. What you'll do Set the strategy: own the product vision and prioritised roadmap for verification across markets, translating regulatory change (UK, EEA, US, UAE, Canada and local licence requirements) into clear, shippable requirements. Manage the KYC stack: own identity verification vendors, tenders and migrations, enable multi-provider support, and keep commercial terms, quality and coverage in balance. Reduce friction: map where customers struggle, rank the top friction points, and ship improvements that reduce drop-off and support contacts without weakening controls. Drive automation: automate verification scenarios end to end, including antifraud and auto-verification scenarios, proactive status communications across app, push, and ticketing, and AI agents that resolve routine cases and escalate only the complex ones. Deliver product and market flows: design and deliver KYC/Screening flows for specific products and market-specific logic. Support white label: embed verification into the operational layer for white-label partners, so new programmes launch with controls and automation built in. Collaborate as a partner: Engineering: define requirements, data needs and system enhancements, and manage delivery and release readiness. Compliance and FinCrime: agree risk appetite, risk-based limits and checks, and support audits, partner due diligence and regulatory reviews. Customer Support and Operations: use case feedback and ticket data to improve flows, macros and automation, and reduce manual workload. Partners and networks: align verification requirements with partner, scheme and licence-holder expectations. Run governance: chair a weekly cross-functional forum across Product, Compliance, FinCrime, Support and Operations to review KYC performance and agree improvements. Lead the team: build and mentor the KYC product team, and document decisions and rationale clearly. Take responsibility: own outcomes,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-kyc-product-at-paysend-289279

Source: https://jobsbylevel.com/jobs/head-of-kyc-product-at-paysend-289279

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-kyc-product-at-paysend-289279.

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