# Head of KYCB 🇩🇪 at Qonto

Qonto is hiring a Head of KYCB 🇩🇪 in Belgrade, Serbia. Level rates it Uses AI ●●○○; you can [apply on Qonto](https://jobsbylevel.com/go/c079b910-72c7-4c70-a5c2-c7141cb4ed11?utm_medium=ai-agent).

AI Level 2, AI centrality 50 out of 100. Belgrade, Serbia.

## Details

- Company: [Qonto](https://jobsbylevel.com/companies/qonto)
- AI level: AI Level 2 (score 50 out of 100)
- Location: Belgrade, Serbia
- Posted: November 11, 2026
- Apply: https://jobsbylevel.com/go/c079b910-72c7-4c70-a5c2-c7141cb4ed11?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-kycb-at-qonto-4d1832

## Description

Join us as Head of KYCB - Central Europe and lead our KYCB operations for Germany and Austria, balancing efficiency, strict compliance and a great customer experience. You'll lead around 75 agents and 6 team leads, work with our BPO partner, and team up with senior financial-crime leaders, under the guidance of Tannia , our Head of KYCB. ➡️ What you'll do Lead and scale: You'll run KYCB operations for the German and Austrian markets, adapting our global standards to local regulatory requirements. Manage and develop your team leads: You'll grow your team leads as a manager of managers, driving high performance. Drive operational performance: You'll deliver ambitious targets across conversion, compliance (initial and periodic due diligence) and customer satisfaction. Partner with our MD Central Europe: You'll align operational execution with the growth goals of the Central Europe region. Oversee BPO relationships: You'll manage our BPO partners to handle volume fluctuations and support growth in Germany and Austria. ➡️ What we're looking for Management experience: You've managed people managers, not just individual contributors, for around three years. Industry knowledge: You have a strong compliance background in fintech, banking, insurance or another regulated industry, with expertise in KYC, KYB and anti-financial-crime regulations. BPO and scale: You've managed BPO (Business Process Outsourcing) partners and scaled operations in a high-growth environment. Mindset: You're a structured problem-solver who takes ownership of complex topics and uses AI and automation to work smarter. Languages: You're fluent in English and German. ➡️ What we can offer you A role you shape: You'll be our first Head of KYCB - Central Europe and shape how the teams are organised. Lean ways of working: You'll work in a fast-paced environment built on Lean and visual management, with tools like Forest admin, Zendesk and Notion. A caring team: You'll join a transparent team that values problem-solving and operational excellence. Senior partnership: You'll partner closely with our MD and financial-crime leaders within Central Europe. ➡️ Your future manager You'll report to Tannia Rojas Quiroga , our Head of KYC/KYB. She joined Qonto in 2019 as a Customer Success Officer and grew from Team Lead to Head of Customer Success before taking on KYC/KYB. Tannia is quality-driven, turns standard procedures into engines for continuous improvement, and loves developing her people. [DIVERSITY] At Qonto, we understand that true diversity isn’t just about ticking boxes on a hiring checklist. Apply regardless of the boxes you tick - who knows? You may have the missing piece of the puzzle we’ve been searching for all along. [HIRING PROCESS DURATION] On average, our hiring process lasts 20 working days. More information on our candidate journey here [DATA RETENTION] By applying, you agree that Qonto processes your personal data to assess your application. Your data is kept for up to 2 years in our candidate pool. Read our Privacy Notice for full details. 🔒 Your security matters to us Recruitment scams are on the rise. Qonto will never work with third-party platforms or agencies that request payment from candidates. If you receive a suspicious message claiming to be from Qonto, please report it to support@qonto.com .

Source: https://jobsbylevel.com/jobs/head-of-kycb-at-qonto-4d1832

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-kycb-at-qonto-4d1832.

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