# Head of Operations, Care Delivery at Hinge Health

Hinge Health is hiring a Head of Operations, Care Delivery in San Francisco, United States. It pays $190k-$284k a year and Level rates it Little AI ●○○○; you can [apply on Hinge Health](https://jobsbylevel.com/go/814de9d2-ffc5-4f5f-bbb7-e819cdaa7c1c?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Remote (San Francisco-HQ).

## Details

- Company: [Hinge Health](https://jobsbylevel.com/companies/hinge-health)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Remote (San Francisco-HQ)
- Salary: $190k-$284k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/814de9d2-ffc5-4f5f-bbb7-e819cdaa7c1c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-operations-care-delivery-at-hinge-health-7a2ec3

## Description

About the Role Hinge Health is changing how health care is delivered with its technology-led model, integrating AI, a complete care team, with connected hardware and a high performance in person care network. As Head of Operations, Care Delivery, you will lead the Physical Therapy organization and be accountable for its health, capacity, quality of service delivery, talent, and financial performance. You will translate company and clinical strategy into 6-12+ month operating plans, allocate resources across PT teams, and build the systems that let the function deliver predictably at scale. You will lead through a management team of Senior PT Managers and PT Managers/Leads, and you will hold them accountable for team performance, quality, talent, and execution. Reporting to the SVP Clinical Operations, you will own the PT operating model end to end and ensure constant alignment to the Product vision and strategy. You will also partner with your peers across Clinical Operations (health coaching, dietitians, medical specialists, and care coordination) and other Operations functions to optimize the broader care portfolio. Together you will coordinate simultaneous efforts that shift department-level KPIs. What you'll accomplish Own the PT operating plan, headcount, and budget Independently own the full PT operating plan, headcount plan, hiring priorities, and labor budget. Set the PT org OKRs so they ladder up to company and department goals; translate them into half-year plans, quarterly priorities, and resource allocation decisions across all PT teams and operating programs. Own all administrative and operational decisions within the PT function, within company policy, agreed remit authority and clinical governance. Set and deliver function-level strategy and outcomes Develop and execute on a clear point of view for where the PT org should go and what it should deliver for members and the business. Identify the biggest opportunities to improve access, capacity, quality, clinical outcomes, and cost. Drive them from idea to results. Make the business case for tools, technology, and resources required. Fully own performance for the entire scope of PT operations; including but not limited to access, capacity, quality, clinical outcomes, compliance, employee experience, and cost. Design and own the PT operating model, including workforce planning and staffing aligned to product vision, performance management, clinical operations processes, and escalation paths. Act as the quality guardian for the function: ensure operations and service delivery meets company standards for compliance, reliability, and performance without needing outside audit or intervention. Proactively identify structural impediments (process bottlenecks, policy gaps, tooling limits) that prevent the function from scaling and performing reliably; drive the fix. Build the leadership bench and the organization Lead the PT leadership bench, succession planning, and ongoing organization design. Develop leaders through coaching, delegation, and stretch opportunities, and act quickly where performance gaps exist Maintain a current read on talent density across the organization, and pressure-test the leadership team so that no pockets of low performance go undetected. Set the tone for a high-trust, high-accountability culture and drive strong employee engagement. Lead change and cross-functional impact Drive technology and AI adoption and change management across the PT organization. Partner with peer leaders across Clinical Operations disciplines to find and pursue opportunities that optimize the broader portfolio. Influence peers, Directors, and senior executives to drive change, bringing a recommendation and the data behind it. Provide regular strategic updates to executive leadership. Who you Are Strategic thinking, planning, and execution of finance and resource management: Shapes and operationalizes strategy through rigorous prioritization, process improvement, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-operations-care-delivery-at-hinge-health-7a2ec3

Source: https://jobsbylevel.com/jobs/head-of-operations-care-delivery-at-hinge-health-7a2ec3

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-operations-care-delivery-at-hinge-health-7a2ec3.

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