# Head of Quality & Automation at Chalhoub Group

Chalhoub Group is hiring a Head of Quality & Automation in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Chalhoub Group](https://jobsbylevel.com/go/d688d14e-57a1-49e9-ac54-e73bc318aa5f?utm_medium=ai-agent).

AI Level 1, AI centrality 20 out of 100. Bengaluru, India.

## Details

- Company: [Chalhoub Group](https://jobsbylevel.com/companies/chalhoub-group)
- AI level: AI Level 1 (score 20 out of 100)
- Location: Bengaluru, India
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/d688d14e-57a1-49e9-ac54-e73bc318aa5f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-quality-automation-at-chalhoub-group-3714b3

## Prepare for this job

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## Description

INSPIRE | EXHILARATE | DELIGHT Chalhoub Group’s Capability Hub is our technology and innovation hub set up with the vision to unite exceptional talent to build technology and capabilities that elevate luxury experiences and define the future of luxury retail. For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. What you'll be doing Own the Quality Governance and Automation capability, defining enterprise quality standards, managing release quality gates, and leading test automation and robotic process automation (RPA) to continuously improve delivery quality and operational efficiency across engineering squads. • Define and own enterprise quality standards and QA methodologies across engineering squads, ensuring consistent, high-quality delivery. • Manage release quality gates, governing entry and exit criteria so releases meet defined quality and business requirements before go-live. • Track and analyze defect metrics and quality analytics using tools such as TestRail to identify trends and drive continuous improvement. • Own test automation strategy, building and governing automated regression and CI/CD testing frameworks (Selenium / Playwright) to enable shift-left testing and continuous delivery. • Lead the Automation capability, directing the RPA engineers (UiPath) who automate finance, logistics, and HR workflows, and governing bot reliability, error handling, and process digitization standards. • Own UAT readiness, quality sign-off, and post-release defect triage for major launches, ensuring clear entry and exit criteria for business and technical stakeholders. • Lead the adoption of AI in QA and RPA, introducing agentic testing and AI-powered workflows to improve testing and automation. • Lead and develop the quality and automation squad, setting technical direction, mentoring engineers, and building QA, test automation, and RPA capability. • Report quality posture, release risk, and defect trends to engineering leadership, and drive continuous improvement incorporating AI-assisted defect analytics and predictive quality insights. • Remain hands-on: plan, design, execute, and document functional, integration, end-to end, and regression testing, and organize testing across multiple integrated systems for assigned scope. What you’ll need to succeed • Minimum 9 years of experience in quality engineering, test automation, and QA leadership, including defining quality standards and managing release quality gates. • Strong

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