# Head of Quality & Customer Satisfaction at Thales

Thales is hiring a Head of Quality & Customer Satisfaction in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Thales](https://jobsbylevel.com/go/fc0a43f2-2d25-4558-974a-a88c7ab2feb5?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bangalore - Indraprastha.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bangalore - Indraprastha
- Posted: November 2, 2026
- Apply: https://jobsbylevel.com/go/fc0a43f2-2d25-4558-974a-a88c7ab2feb5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-quality-customer-satisfaction-at-thales-5ca759

## Description

Location: Bangalore - Indraprastha, India Thales is a global technology leader trusted by governments, institutions, and enterprises to tackle their most demanding challenges. From quantum applications and artificial intelligence to cybersecurity and 6G innovation, our solutions empower critical decisions rooted in human intelligence. Operating at the forefront of aerospace and space, cybersecurity and digital identity, we’re driven by a mission to build a future we can all trust. Present in India since 1953, Thales is headquartered in Noida and has other operational offices and sites spread across Delhi, Gurugram, Bengaluru and Mumbai, among others. Over 2200 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Aerospace and Cyber & Digital sectors. Thales has two engineering competence centres in India - one in Noida focused on Cyber & Digital business, while the one in Bengaluru focuses on hardware, software and systems engineering capabilities for both the civil and defence sectors, serving global needs. The Group has also established an MRO (Maintenance, Repair & Overhaul) facility in Gurugram to provide comprehensive avionics maintenance and repair services to Indian airlines and support the growth of the local aviation industry. The Quality and Customer Satisfaction Manager guarantees the quality of deliverables, compliance with customer requirements and the performance of operations, while improving Customer Satisfaction and operational maturity. He/she leads the continuous improvement of the Function to optimize its competitiveness. He/she manages the Quality team within his/her scope. Description of activities significant Quality Management Develop the leadership of its QCS scope in accordance with the rules and expectations of the group’s leadership Ensure the effectiveness of the "alert and veto" processes to the company’s management and, ultimately, to the COO Promote the QCS function internally Performance Quality Manage the performance and transformation plan for the Quality and Customer Satisfaction (QCS) function for its perimeter Set up key indicators to measure quality performance and customer satisfaction Ensure the implementation of regular operational management and produce in-depth analyses with a view to establishing the Quality Performance Plan (QPP) Quality Assurance (QA): Be responsible for the quality of offers and projects by ensuring that they provide value and satisfaction to clients Disseminate the group’s quality assurance policy, ensuring that risk-based quality assurance is applied, anticipation, prevention and proactivity Ensure that the right level of resources and capabilities is deployed to effectively exercise their responsibilities - including their right to alert, veto... Customer Satisfaction: Ensure the quality of delivered products and compliance with customer requirements and operational performance Measure the level of customer satisfaction Record and address customer complaints and problems and conduct improvement action plans with the organizations and functions Management System / Certifications: Lead and support the preparation of accreditations and certifications Conduct the process audit policy for your scope Hierarchical management and development of its teams (setting objectives, check-in, developing skills, recruitment) Ensure compliance with the provisions of the Code of Ethics and the Code of Conduct in the framework of the above tasks. Represent and convey the voice of the client and the main stakeholders (regulations, suppliers...) to the Discipline with which he/she works, in order to improve quality performance and customer satisfaction. Identify recurring problems and coordinate cross-functional improvement action plans. Manage the quality performance of the discipline he/she represents and anticipate risks to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-quality-customer-satisfaction-at-thales-5ca759

Source: https://jobsbylevel.com/jobs/head-of-quality-customer-satisfaction-at-thales-5ca759

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-quality-customer-satisfaction-at-thales-5ca759.

Get job alerts: https://jobsbylevel.com/newsletter