# Head of Risk Governance at Nationwide

Nationwide is hiring a Head of Risk Governance. Level rates it Little AI ●○○○; you can [apply on Nationwide](https://jobsbylevel.com/go/430ce03e-5de3-4496-af43-57fb887fcb42?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Swindon, United Kingdom.

## Details

- Company: [Nationwide](https://jobsbylevel.com/companies/nationwide)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Swindon, United Kingdom
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/430ce03e-5de3-4496-af43-57fb887fcb42?utm_medium=ai-agent

## Description

Are you an experienced risk and governance professional? Could you put your skills and knowledge into practice in our Retail & Group Customer Operations Risk function, helping keep Nationwide and our customers safe? If yes, we have an exciting opportunity for you to join the team! We’re looking for a proactive, high-performing Head of Risk & Governance to join our Retail & Group Customer Operations Risk team. This role is responsible for driving a broad risk, conduct, regulatory and control improvement agenda across Nationwide’s Collections & Recoveries and Specialist Support areas, helping deliver Nationwide’s strategy through provision of risk expertise. The successful candidate will lead a combination of direct and matrix reports and will be a member of the Retail Risk Leadership Team. You will be leading the first line risk team responsible for all areas within the Nationwide Support function, which encompasses Collections & Recoveries and our Specialist Customer Support area which includes Bereavement and Power of Attorney, providing risk expertise, guidance and opinions on all aspects of conduct, regulatory and operational risk. You will be working closely with business, change and other risk teams to ensure risks are identified, appropriately understood and mitigated, documented and approved including through maintaining a robust risk profile for the business area. Customer outcomes are at the heart of everything we do, you should have a thorough understanding of Consumer Duty along with a passion for customer experience. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London, Bournemouth, Northampton, Dunfermline, Sheffield, Wakefield, Glasgow or Gosforth office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here . If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can. What you’ll be doing You will lead, on behalf of the Director of Retail & Group Customer Operations Risk, 1st line risk input and challenge to both Function and Society-level strategy and the Society strategic risk profile, in each case ensuring the identification and mitigation of conduct, regulatory and operational risk through comprehensive risk assessments. You will support Senior Leaders in discharging their responsibilities, provide regulatory expertise and support across the functions, helping to ensure we always remain compliant. You will lead, execute and report the Support approach to assessing conduct risk maturity, support the design and execution of effective and insightful Executive governance and reporting including MI and risk indicators and appetite metrics. You will lead, coach and develop a team of risk professionals, with an appetite to continue to grow their skills. About you Essential skills and experience: Significant experience of having worked in a regulated environment within Financial Services, either in a business risk (1st line) or compliance (2nd line) function or similar A strong understanding of either Collections & Recoveries or

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-risk-governance-at-nationwide-fc6d7e

Source: https://jobsbylevel.com/jobs/head-of-risk-governance-at-nationwide-fc6d7e

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-risk-governance-at-nationwide-fc6d7e.

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