# Head of SMB Account Management at Deliveroo

Deliveroo is hiring a Head of SMB Account Management in Manchester, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/7227af46-65f1-4e87-87fb-8de4adac0759?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Manchester, United Kingdom.

## Details

- Company: [Deliveroo](https://jobsbylevel.com/companies/deliveroo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Manchester, United Kingdom
- Posted: October 15, 2026
- Apply: https://jobsbylevel.com/go/7227af46-65f1-4e87-87fb-8de4adac0759?utm_medium=ai-agent

## Description

Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. The Team The Small Medium Business (SMB) teams are responsible for Deliveroo’s relationships with thousands of independent restaurant, retail and grocery partners that operate on the Deliveroo marketplace in a number of markets across Europe, ensuring that they continue to grow and operate efficiently. The SMB team spans the full life-cycle of partner interactions from initial acquisition, on-boarding, reactive support and proactive account management. We do this through our in-house contact centre based in Manchester. The Role As the Head of Account Management UKI & EU, you will lead an area that is committed to providing our Small-Medium Restaurants with a world class service to support them and be set up for success when partnering with Deliveroo. You will be responsible for driving sustainable, profitable revenue growth with our critically important portfolio of small and medium business (SMB) partners in the UK & Ireland. The role is well suited to an excellent leader that is able to combine analytical and commercial rigour, a bias to action in building high quality processes enabled by technology and the ability to inspire and motivate a large, diverse team You will own the contact strategy for the Account Management function in UKI, ensuring the right information is shared with our people to drive best in class personnel and ensure our partners are being given accurate information at all times. You will be an inspirational senior leader who is focused on working closely with the management team to identify skill gaps and implement detailed action plans to improve the knowledge on the ground. Based in Manchester and reporting to the SMB Commercial Director, this is an ideal role for an individual who has prior experience leading teams to success, ideally in an account management background with exceptional communication skills. What you’ll be doing Executing a remote account management model that supports and encourages SMB partners to maximise their delivery potential with Deliveroo Own and implement remote account management model ensuring the potential opportunity of each partner, incentivises proactive, self-led improvements by the partner while balancing the cost-to-serve for Deliveroo in terms of account-servicing resource required Collaborate with a cross-functional team involving B2B Marketing, L&D Support, Product and Finance teams to drive best in class results Delivering a seamless partner support service such that Deliveroo is considered the service leader across our portfolio of UKI & EU partners Ensure our partners maximise their potential on the platform and drive best outcomes for consumers, restaurants and Deliveroo from the first day of partnering together Leverage process improvements and contact centre technologies to ensure agents are supporting requests from partners are handled in a timely manner with high level of satisfaction Utilise data and partner insight to understand root-causes of partner issues and to work with central Product teams to address them Establish consistent routines to measure partner satisfaction that are acted upon within the SMB team and wider Deliveroo business Build, coach and lead an exceptional commercial and operational team that is engaged, inclusive and high-performing Create a compelling vision with a strong sense of unity and desire to win together across a large team of frontline colleagues Recruit and coach team members that are commercially and operationally astute with high customer- and people-centricity Establish routines and support infrastructure (including L&D) to ensure high quality standards are achieved and maintained while supporting our frontline colleagues to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-smb-account-management-at-deliveroo-6763ed

Source: https://jobsbylevel.com/jobs/head-of-smb-account-management-at-deliveroo-6763ed

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-smb-account-management-at-deliveroo-6763ed.

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