# Head of Solution Engineering, Americas at Freshworks

Freshworks is hiring a Head of Solution Engineering, Americas in San Mateo, United States. It pays $255k-$320k a year and Level rates it Little AI ●○○○; you can [apply on Freshworks](https://jobsbylevel.com/go/1e5dc7ca-2803-45fb-9914-6c5b568581ae?utm_medium=ai-agent).

AI Level 1, AI centrality 21 out of 100. San Mateo, CA, United States.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 1 (score 21 out of 100)
- Location: San Mateo, CA, United States
- Salary: $255k-$320k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/1e5dc7ca-2803-45fb-9914-6c5b568581ae?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-solution-engineering-americas-at-freshworks-cb6000

## Description

We’re on a mission to help every business struggling under the weight of bloated, over promised software. The kind that calls complexity “added value.” That force-fits teams with features they’ll never use. That measures implementation in months and results in years. We see you. Agents buried in clunky workflows. Leaders are fed up with legacy. Teams who deserve better. There’s another way. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Freshworks is seeking a Senior Solution Engineering Director. This is a strategic role. How will you be successful in this role? Growth-Oriented Leadership: Come help cultivate a culture of trust, accountability, and continuous learning where teams feel empowered to challenge ideas, innovate, and contribute to strategic decisions. Vision & Strategy: Demonstrate executive-level strategic thinking with the ability to translate business objectives into scalable execution plans. Comfortable navigating ambiguity while leading organisational change. Customer-Centric Mindset: Champion the voice of the customer by establishing customer-focused goals, leveraging feedback to influence product and go-to-market strategy, and ensuring Solution Engineering is a strategic differentiator throughout the customer lifecycle. People-First Leadership: Invest deeply in developing leaders and high-performing teams, building strong succession pipelines, and fostering cross-functional partnerships. Recognized for attracting, developing, and retaining top talent while creating an inclusive, high-performance culture. Operational Excellence: Balance strategic leadership with disciplined execution. Effectively delegate operational responsibilities to develop leaders while maintaining focus on organisational alignment, business outcomes, and continuous improvement. Who You Are We welcome leaders from all backgrounds who bring varied perspectives and experience. You are a collaborative leader who values inclusivity, clear communication, and empathetic management. Whether you have followed a traditional leadership path or a unique professional journey, you bring practical problem-solving skills, a focus on team development, and a commitment to achieving goals together. How will you be a success in this role and what does success look like? This individual should be viewed as a strategic business leader who can elevate the Solutions Engineering function into a competitive advantage, aligning technical excellence with commercial outcomes while building an environment where exceptional talent thrives. Extensive experience leading Solutions Engineering / Solution Consulting organisations within high-growth SaaS environments. Proven success leading leaders of leaders, frontline managers, and elite individual contributors across multiple regions or business segments. Strong technical aptitude paired with exceptional business and financial acumen, enabling credible engagement with both executive buyers and technical stakeholders. Deep partnership with Sales leadership to drive account expansion, revenue growth, and customer success through consultative pre-sales engagement. Demonstrated ability to leverage AI and automation pragmatically, not as an end in itself, but to improve productivity, eliminate low-value work, and create

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-solution-engineering-americas-at-freshworks-cb6000

Source: https://jobsbylevel.com/jobs/head-of-solution-engineering-americas-at-freshworks-cb6000

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-solution-engineering-americas-at-freshworks-cb6000.

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