# Head of Support Services at Serco

Serco is hiring a Head of Support Services. It pays £80k-£90k a year and Level rates it Little AI ●○○○; you can [apply on Serco](https://jobsbylevel.com/go/b8fa3b09-9d39-4185-b0eb-ddc249d220f5?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Remote (Home Based, United Kingdom).

## Details

- Company: [Serco](https://jobsbylevel.com/companies/serco)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Remote (Home Based, United Kingdom)
- Salary: £80k-£90k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/b8fa3b09-9d39-4185-b0eb-ddc249d220f5?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-support-services-at-serco-b5bcb5

## Description

Head of Support Services Location : Home-based with travel to Employment, Assessment and Training sites as required across Midlands, South regions & Wales Salary: £80,000-£90,000 per annum (dependent upon experience), plus excellent benefits Schedule: Full-time, 37 hours per week, Monday to Friday. Ready to impact a better future? As Head of Support Services within our Employment, Assessment and Training (EAT) business, which includes our Restart and Health Assessment Advisory Service contract delivery, you’ll provide strategic leadership across Quality and Compliance, Delivery Assurance, Business Change, and Performance and Management Information functions. You’ll help ensure our services deliver for customers, meet contractual commitments, and continue evolving to create positive outcomes for the communities we serve. This is a high-impact leadership role where your work has purpose. By bringing together performance insight, quality assurance, compliance, and change delivery, you’ll help shape services that support people into employment, training, and assessment programmes. Working closely with senior stakeholders, you’ll drive innovation, continuous improvement, and sustainable growth while helping us impact a better future for our customers, colleagues, and communities. What you’ll do as a Head of EAT Support Services Lead and develop the EAT support services functions, including Quality and Compliance, Delivery Assurance, Business Change, and Performance and Management Information teams. Previous experience in employability or assessment outsourcing services is highly desirable. Provide strategic leadership to ensure contractual commitments, service level agreements, key performance indicators, and business objectives are achieved across EAT services. Use performance data, management information, and operational insight to identify priorities, inform decision-making, and drive service improvement. Build strong collaborative relationships with operational leaders, growth teams, and senior stakeholders to support service excellence and future opportunities. Lead change initiatives and continuous improvement programmes that strengthen capability, performance, and customer outcomes. Manage budgets within your areas of accountability and ensure resources are effectively planned and deployed. Support talent development, succession planning, and capability building across support service functions. Represent EAT at senior leadership forums, customer meetings, and professional events, and deputise for the Director of EAT where required. Does this sound like you? Extensive senior leadership experience, including leading multi-disciplinary support or operational functions within a complex environment. Proven experience of building, developing, and leading high-performing teams while creating a culture of accountability, trust, and continuous improvement. Strong understanding of performance management, quality assurance, compliance, business change, and operational delivery. Experience analysing complex management information and using evidence-based insights to improve organisational performance. Demonstrated ability to build productive relationships with senior internal and external stakeholders. Experience managing budgets and delivering results against financial and operational objectives. Qualified to NVQ Level 5 or equivalent professional qualification or experience. Excellent communication, influencing, and decision-making skills with the ability to lead through change. What we offer 25 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year) Up to 6% contributory pension scheme A performance-based bonus scheme A company car or cash alternative Private medical insurance Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression. Employee

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-support-services-at-serco-b5bcb5

Source: https://jobsbylevel.com/jobs/head-of-support-services-at-serco-b5bcb5

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