# Head of Treatment Design & Insight, Motor Resolutions at Lloyds Banking Group

Lloyds Banking Group is hiring a Head of Treatment Design & Insight, Motor Resolutions in Cardiff, United Kingdom. It pays £107k-£125k a year and Level rates it Little AI ●○○○; you can [apply on Lloyds Banking Group](https://jobsbylevel.com/go/99f5a07f-3580-41e6-892e-d3f5b2de97bc?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Cardiff.

## Details

- Company: [Lloyds Banking Group](https://jobsbylevel.com/companies/lloyds-banking-group)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Cardiff
- Salary: £107k-£125k
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/99f5a07f-3580-41e6-892e-d3f5b2de97bc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=head-of-treatment-design-insight-motor-resolutions-at-lloyds-banking-group-f86755

## Description

End Date Friday 20 November 2026 Salary Range £106,565 - £125,370 We support flexible working – click here for more information on flexible working options Flexible Working Options Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Head of Treatment Design & Insight, Motor Resolutions LOCATION: Cardiff, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, Manchester Salary: £106,565 - £125,370 HOURS: Full-Time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office. About this opportunity Motor Resolutions is at the heart of one of the Group’s most significant and high-profile customer programmes, bringing together customer treatment, data, technology, operations and programme delivery to resolve complex historic issues fairly, safely and at scale. As Head of Treatment Design & Insight, you’ll lead a broad, multidisciplinary function responsible for turning complex regulatory, legal, customer and operational requirements into clear treatment strategies, effective customer journeys and fair outcomes. Reporting to the Motor Resolutions Director, you’ll set the strategic direction for the function, create clarity from complexity and play a key role in building a connected, high-performing Motor Resolutions leadership team. You’ll lead through others, ensuring decisions are evidence-led and can be translated into practical delivery at scale. This is a rare opportunity to lead through significant regulatory and industry change, influence decisions with Group-wide visibility and build enduring capability beyond the immediate programme. What will I be doing: Set direction and lead the function. Create a clear strategy, operating rhythm and set of priorities for Treatment Design & Insight, setting the strategic “why” and “what” while empowering teams to determine and deliver the “how”. Build an inclusive, high-performing team with clear accountabilities, strong ownership and the capability to deliver safely and at pace. Own treatment strategy and decision development. Lead the development of scheme and non-scheme treatment strategies, bringing together regulatory requirements, legal advice, complaints and FOS outcomes, customer evidence, commercial considerations and operational feasibility. Design end-to-end customer journeys. Take accountability for designing, mapping and optimising Motor Resolutions treatments and complex end-to-end customer journeys, including complaints, redress, scheme and non-scheme, litigation and complex or exceptional customer circumstances. Set a clear vision for the customer experience and ensure journeys are simple, empathetic, compliant and capable of being delivered consistently at scale. Drive high-quality decisions. Translate complex regulatory, legal, customer, operational and commercial evidence into concise, decision-ready recommendations for senior governance. Build an integrated insight and outcomes capability. Bring together customer and journey data, complaints, root-cause analysis, FOS outcomes, litigation, scheme feedback, operational performance, market intelligence and customer research to identify emerging themes, test whether treatments are working and drive timely improvements. Lead delivery across organisational boundaries. Work as one team with Data, Operations, Infrastructure and Scheme Delivery, and Programme Delivery and Enablement to turn treatment decisions into deliverable customer journeys. Shape customer communications. Lead the development of clear, empathetic and compliant customer communications that build trust, support understanding and reflect the needs of customers in different circumstances. Shape external engagement and industry thinking. Lead Motor Resolutions input into relevant engagement with regulators, FOS, industry bodies and other external customers. Manage regulatory, conduct and operational risk. Apply a strong understanding of relevant regulatory

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/head-of-treatment-design-insight-motor-resolutions-at-lloyds-banking-group-f86755

Source: https://jobsbylevel.com/jobs/head-of-treatment-design-insight-motor-resolutions-at-lloyds-banking-group-f86755

## Cite this page

Level. https://jobsbylevel.com/jobs/head-of-treatment-design-insight-motor-resolutions-at-lloyds-banking-group-f86755.

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