# Hearing Instrument Practitioner at Sonova

Sonova is hiring a Hearing Instrument Practitioner. Level rates it Little AI ●○○○; you can [apply on Sonova](https://jobsbylevel.com/go/f60ff420-ed07-460a-be3b-3f49a59313ba?utm_medium=ai-agent).

AI Level 1, AI centrality 30 out of 100. Maple Ridge, Canada.

## Details

- Company: [Sonova](https://jobsbylevel.com/companies/sonova)
- AI level: AI Level 1 (score 30 out of 100)
- Location: Maple Ridge, Canada
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/f60ff420-ed07-460a-be3b-3f49a59313ba?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=hearing-instrument-practitioner-at-sonova-5ff00d

## Description

Job Specifications Department: Sales Reports To: Regiona l Sales Director Job Type: Retail Clinic Award Type: Monthly Commissions and Quarterly Bonus Management: Yes No # Direct Reports: 0 # Indirect Reports: 0 Travel Required: Yes No Percentage:<10% Position Summary The Hearing Care Professional role is to provide hearing aids and consistent quality service to our customers in a timely, efficient and effective manner. Responsibilities & Duties Customer Service Provides professional standard of customer service to all clients. Review to document related complaint. Ensure individual adherence to Standard Operating Procedures. Schedule appointments within calendar management process as outlined. Consulting: Follow the dispensing and Retail Audiology process as outlined in the RSOP (Required Standards of Practice) Manual, which includes: Follows Connect Hearing Sales Process – Cycle of Sales Perform otoscopic examinations and be able to identify pathologies that require medical referral. Conduct full range of audiometric tests i.e. pure tone audiometry, speech audiometry, tympanometry. Conduct non-auditory needs assessment Identify medical “Red Flags” and refer as appropriate Select and order appropriate hearing aids based on audiometric test results. Able to present different hearing aid technologies in a clear and easily understood manner. As required, be able to administer pre and post hearing aid fitting assessment questionnaires such as APHAB. Perform In-situ Real Ear Probe Microphone Measurements using real ear equipment. Familiar with evidence based prescriptive fitting methods i.e. DSL V, NAL-NL2. Sound field evaluation of a hearing aid fitting as necessary. Perform electro acoustic analysis of hearing aids Familiarity of outcome measures i.e. COSI Be able to determine and identify hearing instruments that are not functioning properly. Be able to select and provide appropriate loaner hearing instruments. Clean hearing instruments and perform minor repairs on hearing instruments which would include replacing: Tubings Recievers Wax filters battery doors ear hooks control covers dampers Physical and acoustic modifications of hearing instruments which would include: enlarging or reducing vents Electro acoustic modification of hearing aids through manufacture programming software grinding shells to improve fit and comfort patching small holes building up shells or earmolds Take deep ear impressions. Demonstrate and sell assistive listening devices. Provide client counselling on expectations and wearing hearing instruments. Provide client orientation on the use of hearing aids Provide house calls as mutually agreed upon with District Sales Manager Able to fit, evaluate and troubleshoot hearing aids. Sales: To achieve monthly clinic budget for units sold and revenue. Use the provided sales tools: Client conversation sheet, Recommendation tool Complete Clinic Demand Generation as it relates to TotalCare, namely Hearing Health Checks, Refer a Friend, GP Referrals and community outreach. Understand appropriate use of discounts and price matching. Able to use RBS to quote costs. Familiar third-party contract prices, policies and procedures. Also familiar with procedures of other third-party payee. Knows and implements all policies regarding: Pricing, demos, returns, repairs, warranty coverages and loss and repair warranty plans, payment plans, discounts and price match. Correspondence: Responsible for professional correspondence with: Clients, physicians and other health care professionals both verbally and in writing. This would include preparing doctor letters, giving quotes and dealing with questions or complaints. Third party payees. Staff and other consultants within office in regard to your clients and office procedures. Meetings: Be prepared for requested meetings with appropriate written documentation Report for meetings with the Regional Sales Manager when requested. Record-Keeping: Complete in a timely fashion all client

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Source: https://jobsbylevel.com/jobs/hearing-instrument-practitioner-at-sonova-5ff00d

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