# HPC Systems Engineer - APAC (GPUs) at Nscale

Nscale is hiring an HPC Systems Engineer - APAC (GPUs) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Nscale](https://jobsbylevel.com/go/e308015b-c807-46a8-b095-cb948ad1af64?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. Singapore.

## Details

- Company: [Nscale](https://jobsbylevel.com/companies/nscale)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Singapore
- Posted: June 22, 2026
- Apply: https://jobsbylevel.com/go/e308015b-c807-46a8-b095-cb948ad1af64?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=hpc-systems-engineer-apac-gpus-at-nscale-872554

## Description

About Nscale Nscale is the GPU cloud engineered for AI. We provide cost-effective, high-performance infrastructure for AI start-ups and large enterprise customers. Nscale enables AI-focused companies to achieve superior results by reducing the complexity of AI development. Our GPU cloud bolsters technical capabilities and directly supports strategic business outcomes, including cost management, rapid innovation, and environmental responsibility. At Nscale, our Support and Operations team plays a critical role in maintaining service availability, driving service reliability and rapid response to customer tickets. We thrive on a culture of relentless innovation, ownership, and accountability, where every team member takes pride in their work and drives it with excellence and urgency. As an Nscaler, you’ll build trust through openness and transparency, where everyone is inspired to do their best work. If you join our team, you’ll be contributing to building the technology that powers the future. AI Infrastructure Support Engineer - APAC What You'll be Doing Join the Support duty rotation and handle day-to-day tickets and alerts, escalating early and appropriately. Collaborate with Engineering, with guidance, when incidents or changes require it Perform GPU node triage and hardware troubleshooting: interpret nvidia-smi/DCGM output and system logs, isolate faults across GPU, NIC, and server hardware, carry out physical remediation (reseats, swap testing, component checks), and prepare clean evidence for vendor RMA Run fabric and link diagnostics following established runbooks (mlxlink or equivalent), capture evidence accurately, and escalate with a handover that lets the next engineer continue without starting from scratch Assist with storage and data-path investigations (mounts, connectivity, client-side symptoms) on high-performance platforms, gathering evidence for Senior or Engineering-led diagnosis Follow established runbooks to resolve common issues; propose improvements and contribute incremental fixes with review Accurately record, update, manage, and resolve tickets, keeping all parties informed with clear notes, next steps, and customer communications via the agreed channels Participate in monitoring, troubleshooting, and triage. Capture logs and facts to enable efficient handover Participate in changes under peer review, learning risk assessment and backout practices in live customer environments Help maintain source-of-truth accuracy across DCIM, inventory, and asset records (NetBox or similar patterns) Identify opportunities for automation and contribute simple scripts and tooling improvements to optimise processes Be the escalation point for onsite DC Operations staff; coordinate smart-hands tasks within your scope Learn the Platform fundamentals so you can help customers get value from our services, asking for support when deeper expertise is needed Share knowledge by documenting steps you've validated and contributing to training materials. Shadow Seniors during complex work to build capability Take part in incident reviews as a contributor and help track preventative follow-ups in your scope Deliver assigned tasks and project work to agreed quality and timelines. Flag blockers early and seek help when needed Participate in on-call and out-of-hours work when scheduled and after onboarding. Travel to Nscale or customer locations to assist with deployments, troubleshooting, and operational tasks, and attend supplier training as required. About You 3+ years in infrastructure support or support engineering, including support/service desk experience in structured, SLA-driven, customer-facing environments (cloud, data centre, or managed services) Clear written notes, concise updates, and reliable follow-through. Able to explain technical issues accurately to customers and colleagues, and produce handovers the next shift can act on immediately GPU and hardware troubleshooting. Working knowledge of GPU infrastructure:

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/hpc-systems-engineer-apac-gpus-at-nscale-872554

Source: https://jobsbylevel.com/jobs/hpc-systems-engineer-apac-gpus-at-nscale-872554

## Cite this page

Level. https://jobsbylevel.com/jobs/hpc-systems-engineer-apac-gpus-at-nscale-872554.

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