# HR Operations & Service Delivery Strategy and Transformation Executive at Wells Fargo

Wells Fargo is hiring an HR Operations & Service Delivery Strategy and Transformation Executive. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/8fe8ac4d-87e6-4ebc-9a63-0ce2f45a1f27?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 27 out of 100)
- Location: CHARLOTTE, NC
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/8fe8ac4d-87e6-4ebc-9a63-0ce2f45a1f27?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=hr-operations-service-delivery-strategy-and-transformation-executive-at-wells-fargo-032ece

## Description

About this role: Wells Fargo is seeking a Business Execution Executive to serve as the Head of HR Operations & Service Delivery (HROSD) Strategy & Transformation. Working in partnership with the HROSD leadership team, this executive will help shape the future direction of HR Operations & Service Delivery (HROSD), translate shared priorities into an integrated roadmap, and lead transformation through measurable outcomes. The leader will bring an outside-in perspective through strong industry connections, research, and benchmarking of top-tier and future-focused HR operations organizations. The role will use AI, technology, automation, and end-to-end process redesign to modernize operations, remove friction and errors, enhance controls, and improve the employee experience by making HR simpler, faster, and easier to access. The successful candidate will be a compelling change agent and enterprise connector who can see across silos, handoffs, employee journeys, and dependencies; paint a credible picture of the future; and build the commitment required to make that future real. This role does not replace functional leadership. Functional leaders remain accountable for their operations, people, and results, and this leader partners with them to set priorities, work through trade-offs, and integrate work across functions. Roadmaps and priorities are developed jointly with the HROSD leadership team. In this role, you will: Define HROSD strategy and future direction: Lead the development of the future-state vision, target operating model, strategic priorities, and roadmap in partnership with HROSD functional leaders. Use industry relationships, market intelligence, research, and benchmarking to understand leading and emerging HR operations models and translate them into clear choices for HROSD. Lead transformation and modernization: Move strategy from ambition through design, execution, adoption, stabilization, and value realization. Use AI, technology, automation, workflow, data, and process redesign to simplify work, remove friction and handoffs, reduce errors and rework, strengthen controls, and improve service. Create integrated employee experiences: Connect services, processes, technology, data, controls, teams, and partners across HROSD. Identify silos and fragmented ownership and redesign employee journeys and end-to-end processes so employees can receive HR services and support more easily. Advance AI and digital operations: Lead development of the AI and automation roadmap with functional leaders, prioritize opportunities by value, experience, risk, control impact, and feasibility, and redesign processes, roles, decision rights, skills, and ways of working around new capabilities rather than layering technology onto inefficient work. Design and drive the plan for HROSD employee adoption of AI to support employees to build skills and learn to use the tools effectively in their work as capabilities continue to evolve. Mobilize the organization: Alongside HROSD leaders, paint a compelling and practical picture of the future, create energy and urgency, build coalitions of change agents, and engage leaders and employees early. Translate strategy into tangible examples and actions, address resistance, and drive readiness, adoption, and durable change. Strengthen governance and operational assurance: Drive consistent governance and oversight for today’s operations and the transformation portfolio. Take an end-to-end view of risks and issues, connect impacts across functions, resolve root causes sustainably, and design effective and increasingly automated controls into future processes. Use insight to drive decisions: Combine internal data, employee insights, external research, and benchmarks to identify gaps, set ambition, prioritize investment, track benefits, and demonstrate progress toward top-tier performance. Lead the organization: Build and lead a multi-disciplinary team spanning strategy, process transformation, AI and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/hr-operations-service-delivery-strategy-and-transformation-executive-at-wells-fargo-032ece

Source: https://jobsbylevel.com/jobs/hr-operations-service-delivery-strategy-and-transformation-executive-at-wells-fargo-032ece

## Cite this page

Level. https://jobsbylevel.com/jobs/hr-operations-service-delivery-strategy-and-transformation-executive-at-wells-fargo-032ece.

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