# Human Capital Operational Excellence Manager (Contract) at PwC

PwC is hiring a Human Capital Operational Excellence Manager (Contract) in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/59b3abcd-276f-43c0-bedc-9495af2d449a).

AI Level 1, AI centrality 37 out of 100. Toronto.

## Details

- Company: [PwC](https://jobsbylevel.com/companies/pwc)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Toronto
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/59b3abcd-276f-43c0-bedc-9495af2d449a

## Description

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Human Capital (HC) Management Level Manager Job Description & Summary The Human Capital (HC) Operational Excellence Manager will be responsible for leading the HC Operational Excellence team. This role will focus on xLoS process execution and continuous improvement. The manager will collaborate closely with all HC Business Partners (HBCPs) to transform, improve, standardize, and document processes. They will work closely with all areas of the HC team to support a variety of planned and bespoke processes with defined SLAs and KPIs. The Opportunity As a Human Capital Operational Excellence Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to: Lead the HC Operational Excellence team in executing xLoS processes and continuous improvement initiatives. Closely monitor service delivery standards and capacity of the team Collaborate with HCBPs to transform, improve, and document HC processes through standardization, simplification, automation, and GenAI Support various HC teams in managing planned and bespoke processes with defined SLAs and KPIs Ensure alignment of HC processes xLoS where possible and provide recommendations for best practices Monitor and report on process performance, ensuring compliance with established standards Provide guidance and support to HC teams on process-related issues and challenges Foster a culture of continuous improvement within the HC team What You'll Bring Your skills, knowledge, and experiences are what set you apart. Here's what we look for: Strong understanding of HC processes and best practices Excellent project management and organizational skills Ability to analyze and improve processes Strong leadership and communication skills Ability to work effectively with cross-functional teams Knowledge of HC-related regulations and compliance requirements Agile mindset and solutions-focused approach Strong technical capabilities and willingness to upskill with current automation tools PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewe This is a 12-month full-time secondment opportunity This position ensures continuity and upholds our standards of excellence following the departure of a valued team member. The salary range for this position is $90, 530 - $134, 800. The posted salary range represents the expected hiring range for PwC locations in major city centres. Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary is determined by your skills, experience, qualifications and work location. In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements. We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package. Why you’ll love PwC We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/human-capital-operational-excellence-manager-contract-at-pwc-0a0f54

Source: https://jobsbylevel.com/jobs/human-capital-operational-excellence-manager-contract-at-pwc-0a0f54

## Cite this page

Level. https://jobsbylevel.com/jobs/human-capital-operational-excellence-manager-contract-at-pwc-0a0f54.

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