# Human Resource Operations Team Lead at Diageo

Diageo is hiring a Human Resource Operations Team Lead in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/bcef52ff-1804-4f8e-9814-b67eea49800e?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Bangalore, India.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Bangalore, India
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/bcef52ff-1804-4f8e-9814-b67eea49800e?utm_medium=ai-agent

## Description

Job Description : Job Title: Human Resource Operations Team Lead About the Function: Our Global Business Operations (GBO) team are facilitators, providing strategic, financial, and business services that are essential to the day-to-day performance of our business. With a team of over 2,000 dedicated and passionate people supporting 21 markets across the world, we have offices in Bangalore, Budapest, Bogota, and Manila. Our global remit offers huge learning opportunities. We encourage learning and development in skills needed now and in the future across digital, industry, professional, and domain. Wherever you start, you’ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture. About the role: Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and build innovative experiences that bring people together to celebrate life. About the Function (GHRO) Global HR Operations (GHRO) is part of Diageo Business Services, providing HR support to ~23,000 employees in 70+ countries. Services include (among others) Resourcing, Onboarding, Offboarding, Compensation & Reward administration and Payroll. GHRO is foundational to delivering Diageo’s HR strategy and enabling an excellent employee & manager experience through consistent, trusted people processes. Onboarding, Movers and Offboarding (JML) comprise the end-to-end activities associated with hire, move, and exit processes—designed to provide a brilliant employee experience and simple, reliable services for line managers. Role Summary The Senior Team Lead: HR Operations (First Point) – JML is accountable for the end-to-end delivery of Joiner, Mover and Leaver (JML) operations for the UKI and NAM markets, ensuring consistent execution, high quality customer experience, and rigorous compliance. This role leads and develops a high-performing First Point team and works across a complex customer network (HRBPs, line managers, employees, Diageo IS, process owners, and third-party providers). The role uses insights, analytics and continuous improvement methods to deliver agreed outcomes—SLA/KPI adherence, compliance, service perfection and operational efficiency. As a member of the First Point Operational Management/Leadership team, you will give to shaping and strengthening the global service delivery landscape. Context / Scope First Point teams support employee lifecycle events including employee document generation and employee data maintenance in Workday, using enabling technologies such as ServiceNow (case management) and Doc Genie (where applicable). The work demands strong judgement, deep process understanding, and customer-centric execution. Dimensions Market complexity: Multi-market coverage with a primary focus on UKI and NAM. Leadership responsibility: Direct leadership of advisors/specialists across levels; collaboration/leadership across multiple locations (including partnership with teams in Budapest as relevant). Operational leadership: Key member of the First Point operational management team; drives performance, planning, prioritization, and delivery. Key Responsibilities / Accountabilities- 1) Service Delivery Excellence (JML – UKI & NAM) Own and deliver end-to-end JML operations (Onboarding, Movers, Offboarding) ensuring a brilliant, consistent customer experience for employees and line managers. Ensure service delivery meets or exceeds defined SLAs, KPIs and quality standards, including timeliness, accuracy, case resolution, and documentation quality. Act as customer concern point for complex cases, service issues, and complaints—driving swift resolution and root-cause fixes. 2) People

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/human-resource-operations-team-lead-at-diageo-4ddd05

Source: https://jobsbylevel.com/jobs/human-resource-operations-team-lead-at-diageo-4ddd05

## Cite this page

Level. https://jobsbylevel.com/jobs/human-resource-operations-team-lead-at-diageo-4ddd05.

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