# IAM Production Support Engineer (SSO) at Sopra Steria

Sopra Steria is hiring an IAM Production Support Engineer (SSO) in Singapore, Singapore. Level rates it Little AI ●○○○; you can [apply on Sopra Steria](https://jobsbylevel.com/go/d22c572b-7734-4b6e-84e0-8653bc07a37a?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Singapore, Singapore.

## Details

- Company: [Sopra Steria](https://jobsbylevel.com/companies/sopra-steria)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Singapore, Singapore
- Posted: October 20, 2026
- Apply: https://jobsbylevel.com/go/d22c572b-7734-4b6e-84e0-8653bc07a37a?utm_medium=ai-agent

## Description

Sopra Steria is a listed European technology leader specializing in Consulting, Digital Services, and Software. With over 51,000 employees worldwide across Europe, North America and Asia, the Group supports organizations in driving their digital transformation and delivering sustainable business value. In Asia Pacific, Singapore serves as the regional headquarter for Sopra Steria’s Infrastructure, Cloud and Cybersecurity services. For this position, we are looking for IAM Production Support L2 Engineer (SSO) to assist one of our key clients – a leading global investment bank. You will be part of the SSO team, which provide identity and access management tooling as a middleware delivery team. The work on authentication and authorisation for both internal and external customers. Using several standardised frameworks, the team maintains and governs access policies and works to deliver technologies to ensure that the right entities have the appropriate access to technology resources. You will be part of multi-geographical (presence in 3 regions and 6 locations) and multi-disciplined team, providing support and project delivery for the SSO and Identity Management platforms in the following topics: Architecture Project Delivery Platform Support and Maintenance Incident and Problem Management Change Management General The candidate will also be well versed with cryptographic notions such as RSA, symmetric and asymmetric, encryption, certificates and digital signatures etc Responsibilities: The jobholder will be part of a multi-disciplined team, providing support and enhancement for the SSO and Identity Management platforms. The role is focused on production support, and requires a wide range of technical skills. The Production Engineer will work closely and in partnership with development and infrastructure. Platform Support and Maintenance Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to Infrastructure layers) Pro-actively manage the capacity of production applications Customize production tools (monitoring, deployment, scheduling etc.) Provide feedback and propose solutions to management on performance, capacity and design issues Incident and Problem Management To work with partner teams to conduct analysis of major and critical incidents. To identify tactical or strategic improvements that can be introduced to help reduce the number of on-going incidents within the SSO and IDM area. Change Management To work within the change management framework adopted and to ensure that all changes to the production environment are planned and executed in a controlled manner. To take responsibility for the quality of changes within the SSO and IDM environments, ensuring that changes raised are of sufficient standard in terms of technical and planning detail. Change preparation and deployment following standard application deployment tools and methodology The Production Engineer will also work with other teams to respond to incidents and resolve issues promptly, often under pressure, to restore normal services to the business. Therefore, ability to be on call and provide support out of hours is essential. As this is a production support role, focusing across a range of different and evolving technologies, candidates must possess the aptitude and desire to learn. General Perform pre-assigned tasks to accomplish the function responsible for. Work cooperatively with the other members of the team Ensure adherence to processes and procedures Request improvement of knowledge (training) when needed Apply own initiative, within the levels of acceptable risk Whenever in doubt, escalate and seek advice and guidance If the nature of the position is user-facing, then all the guidelines and principles of user service mentality and behaviour should be applied Escalate risks / issues to the manager of the team Minimise operational failure, including but not

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/iam-production-support-engineer-sso-at-sopra-steria-d8d116

Source: https://jobsbylevel.com/jobs/iam-production-support-engineer-sso-at-sopra-steria-d8d116

## Cite this page

Level. https://jobsbylevel.com/jobs/iam-production-support-engineer-sso-at-sopra-steria-d8d116.

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