# ICT SERVICE DESK AGENT at QatarEnergy

QatarEnergy is hiring an ICT SERVICE DESK AGENT in Doha, Qatar. Level rates it Little AI ●○○○; you can [apply on QatarEnergy](https://jobsbylevel.com/go/8a68f524-70c6-4491-8119-0dda4e966957?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. DOHA, Qatar.

## Details

- Company: [QatarEnergy](https://jobsbylevel.com/companies/qatarenergy)
- AI level: AI Level 1 (score 38 out of 100)
- Location: DOHA, Qatar
- Posted: April 13, 2025
- Apply: https://jobsbylevel.com/go/8a68f524-70c6-4491-8119-0dda4e966957?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=ict-service-desk-agent-at-qatarenergy-1f8f98

## Description

Primary Purpose of the Job Support the delivery of high-quality customer service, focused technical support, and provide timely and accurate problem resolution to a wide range of complex technical issues, to achieve high level of user satisfaction. Required Experience and Skills - Minimum 5 years’ experience in the Service Desk area using any popular ITSM solution. - Ensure the end-to-end customer experience and provide a single point-of-contact for the QatarEnergy’s Staff and its Subsidiaries’ regarding IT issues and requests. - Provide technical support over the phone, good phone skills, professional demeanor, previous customer service experience strongly desired. - Utilize efficiently Microsoft Office applications for support, reporting and documentation. - Apply excellent oral and written communication skills. - Apply good problem-solving skills; ability to visualize a problem or situation and think abstractly to solve it. - Handle constantly changing flow of traffic and remain productive during slow times and multitask effectively during busy times in support of the Division business objectives. - Apply technical knowledge to think around problems and come up with creative solutions. - Apply Basic Active Directory knowledge in resetting passwords, unlocking accounts, and providing technical solutions. - Identify technical issues/problems and assess magnitude to ensure the right solution is applied using established procedures, guidelines, and technical experience. - Carry out diagnostic troubleshooting by selecting and using appropriate technical references. - Ability to multi-task, handle multiple high-priorities, balance priorities - Assume ownership of incidents and requests escalated by Service Desk Specialists - Must be able to work effectively independently, or as a member of a team - Exercise patience and professionalism during stressful situations. - Ability to work with or without direct supervision. - Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others. - Identify alternative solutions to resolve non-standard problems. - Escalate issues to higher level support within the ICT department. - Constant contact with business users to discuss support requirements, service, and training. - Work closely with ITC Directorate personnel to discuss directions, users’ needs, and issues related to support. - Excellent communication skills. - Provides after hours and on-call support as needed. - Work on standby and shift duties when needed. - Provide Desktop Support as Site Technician when needed. - Team player. - Strong knowledge of Microsoft based operating systems and Microsoft Office. - Be able to provide basic Mobile support for QatarEnergy users. - Ability to communicate effectively over phone, chat, email or in-person in a clear English language and preferably Arabic language. - Strong analytical skills. - Ability to solve problems. - Able to communicate technical details and instructions in plain, non-technical language. - Strong comprehension of desktop hardware and troubleshooting - Be able to perform remote desktop troubleshooting Educational Qualifications echnical diploma in Computer Science, Computer Engineering/Electronics or equivalent. - Minimum 3 years post-diploma experience in installing and supporting desktop systems in a distributed environment. - Recognized IT Certifications (A+, Microsoft Specialist Certification Windows 7 & above, ITIL).

Source: https://jobsbylevel.com/jobs/ict-service-desk-agent-at-qatarenergy-1f8f98

## Cite this page

Level. https://jobsbylevel.com/jobs/ict-service-desk-agent-at-qatarenergy-1f8f98.

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