# IE Specialist - Forecasting and Planning Team (m/f/x) at UPS

UPS is hiring an IE Specialist - Forecasting and Planning Team (m/f/x). Level rates it Little AI ●○○○; you can [apply on UPS](https://jobsbylevel.com/go/89007204-9bf6-4bb1-b3ef-4bc7cd73fa07?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. PL - WROCLAW GLOBAL BUSINESS SERVICES - GBS (PLWCW).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 10 out of 100)
- Location: PL - WROCLAW GLOBAL BUSINESS SERVICES - GBS (PLWCW)
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/89007204-9bf6-4bb1-b3ef-4bc7cd73fa07?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=ie-specialist-forecasting-and-planning-team-m-f-x-at-ups-04a90c

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/ie-specialist-forecasting-and-planning-team-m-f-x-at-ups-04a90c

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Job Summary The primary responsibility of the IE Specialist is to develop workload forecasts for Customer Shared Services departments across Europe and parts of ISMEA, including Customer Service, Preferred Customer Service, Customer Resolution Group, DI, and Healthcare, based on historical and current trends, as well as the impact of ongoing and planned projects and deployments. The role also includes publishing daily staffing plans for European customer service operations (both UPS and vendor sites), broken down into 15-minute intervals. These forecasts determine required staffing levels and support recruitment and training planning. To monitor customer contact volumes and gather all data required for analysis and forecasting, the team is responsible for creating and maintaining reports, dashboards, and databases. These include data such as call volumes, emails, customer complaints, package deliveries, delivery delays, and other key metrics. The collected data is used not only to develop forecasts and staffing plans but also to support Business Plan preparation and provide analyses for various projects involving the team. Daily responsibilities include updating reports, creating new reports, databases, and dashboards, analyzing data, producing forecasts, and publishing results. Specialists also participate in daily team meetings, weekly meetings, project calls, with stakeholder such as IT, Customer Service representatives, directors, managers, UPS site leaders, and subcontractor representatives. Responsibilities: Maintain forecasts, operating plans, and tracking tools for future reference. Assess the impact of short- and long-term forecasts on operational plans. Respond to ad hoc reporting, data, and process analysis requests using various analytical tools. Gather and analyze data required for workload measurement and forecasting. Develop annual staffing projections based on trends and business needs. Maintain and update data within operating plans to highlight potential risks and opportunities for improvement. Ensure the accurate application of workload measurement methodologies. Conduct audits to identify areas that do not comply with established standards. Document and discuss process deviations and exceptions. Develop action plans and drive corrective actions in collaboration with management. Qualifications: Experience with advanced Microsoft Excel and Access (e.g., PivotTables, VLOOKUP, database creation, and maintenance). Strong analytical thinking and problem-solving skills. Independence, attention to detail, precision, a comprehensive business perspective, and the ability to work with minimal supervision. Understanding of operational challenges and the ability to improve processes, methods, and workflows through collaboration. Strong technical capabilities, including the ability to develop custom reports, troubleshoot reporting systems, and manage data integration (preferred). Experience with Python and SQL for data analysis, reporting, automation, and database querying (preferred). Industrial Engineering experience (preferred). At least 6 months of employment in the current position at UPS (for internal candidates only). Bachelor's degree (or international equivalent) in Industrial Engineering, Business Analytics, Data Science, Logistics, Engineering, or a related field (preferred). Benefits: Stable employment based on an employment contract

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/ie-specialist-forecasting-and-planning-team-m-f-x-at-ups-04a90c

Source: https://jobsbylevel.com/jobs/ie-specialist-forecasting-and-planning-team-m-f-x-at-ups-04a90c

## Cite this page

Level. https://jobsbylevel.com/jobs/ie-specialist-forecasting-and-planning-team-m-f-x-at-ups-04a90c.

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