# In Life Servicing Officer - Retail Mortgages at Shawbrook

Shawbrook is hiring an In Life Servicing Officer - Retail Mortgages in Glasgow, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Shawbrook](https://jobsbylevel.com/go/34b4b61f-9633-4d37-9bc4-a7c3d07fb15f?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Glasgow, Scotland, United Kingdom.

## Details

- Company: [Shawbrook](https://jobsbylevel.com/companies/shawbrook)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Glasgow, Scotland, United Kingdom
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/34b4b61f-9633-4d37-9bc4-a7c3d07fb15f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=in-life-servicing-officer-retail-mortgages-at-shawbrook-710402

## Description

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself As an In‑Life Servicing Officer, you will play a key role in supporting customers throughout the life of their mortgage. You will manage a wide range of customer enquiries and service requests, ensuring accuracy, regulatory compliance, and a consistently high standard of customer experience. You’ll operate as part of the Bank’s wider In‑Life Department , working closely with teams across Retail Mortgages, Real Estate and SME to ensure servicing processes are aligned, efficient, and deliver good outcomes for all customer segments. This is a great opportunity for someone who enjoys problem‑solving, delivering excellent customer service, and working collaboratively in a fast‑paced environment. Key Responsibilities Customer Service & Case Handling Act as a first point of contact for existing mortgage customers, responding via phone, email, and written correspondence. Manage servicing tasks including account amendments, redemption statements, payment adjustments, statements, fees/charges queries, and general servicing needs. Ensure all customer interactions are handled professionally and accurately, maintaining clear and compliant case notes. Mortgage Administration Administer a full range of in‑life servicing activities, including Consent to Let, Transfer of Equity, payment recalculations and account servicing changes. In Life Servicing Officers are required to demonstrate that they have considered and applied the principles of Consumer Duty. Process the selected product efficiently, ensuring all regulatory and internal controls Note taking, capturing customers’ requests and enquiries accurately. In Life Servicing Officers are required to demonstrate that they have considered and applied the principles of Consumer Duty. Regulatory & Quality Standards Apply Consumer Duty, MCOB and Conduct Rules across all decision‑making. Identify and escalate vulnerabilities and potential risks promptly. Maintain accurate records and adhere to all standard operating procedures. Cross‑Team Collaboration Work closely with colleagues across Retail

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/in-life-servicing-officer-retail-mortgages-at-shawbrook-710402

Source: https://jobsbylevel.com/jobs/in-life-servicing-officer-retail-mortgages-at-shawbrook-710402

## Cite this page

Level. https://jobsbylevel.com/jobs/in-life-servicing-officer-retail-mortgages-at-shawbrook-710402.

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