# IN-Senior Associate-Dynamics CRM +Agentic AI+PCF-GCC-Advisory-Chennai at PwC

PwC is hiring an IN-Senior Associate-Dynamics CRM +Agentic AI+PCF-GCC-Advisory-Chennai (India). Level rates it Builds AI ●●●●; you can [apply on Level](https://jobsbylevel.com/go/8a700532-97db-481b-a14a-cb88f2e7da85?utm_medium=ai-agent).

AI Level 4, AI centrality 85 out of 100. Chennai - Menon Eternity.

## Details

- Company: [PwC](https://jobsbylevel.com/companies/pwc)
- AI level: AI Level 4 (score 85 out of 100)
- Location: Chennai - Menon Eternity
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/8a700532-97db-481b-a14a-cb88f2e7da85?utm_medium=ai-agent

## Prepare for this job

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## Description

Line of Service Advisory Industry/Sector Not Applicable Specialism Operations Management Level Senior Associate Job Description & Summary At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives. *Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " Responsibilities Customize and configure Microsoft Dynamics 365 CE to meet business requirements. Design and develop AI solutions using Microsoft Copilot Studio, Microsoft 365 Copilot extensibility, Azure OpenAI Service, and Azure AI Foundry. Build and deploy conversational AI agents, chatbots, and enterprise Copilots with integration into Microsoft 365, Teams, and Dynamics 365. Lead technical design of RAG (Retrieval-Augmented Generation) architectures using Azure AI Search, Azure Blob Storage, and vector embeddings. Develop Copilot plugins, declarative agents, and custom connectors for Microsoft 365 Copilot extensibility using the Teams AI Library and Bot Framework SDK. Implement AI-powered automation pipelines integrating Azure AI services (Document Intelligence, Language, Speech, Vision) with Power Platform and Dynamics 365. Perform prompt engineering, model fine-tuning guidance, and optimization of LLM responses for enterprise accuracy and compliance. Conduct code reviews, ensure responsible AI standards (fairness, safety, reliability), and enforce development best practices. Support deployment using Azure DevOps, Azure Container Apps, Azure API Management, and CI/CD pipelines. Monitor AI solution performance, manage token costs, and resolve production issues related to AI model behavior. Prepare technical design documents, AI solution blueprints, and governance documentation. PCF and Custom UI Development - Hands-on expertise in Power Apps Component Framework development, including PCF field, dataset and virtual controls using TypeScript, JavaScript, React and Fluent UI. Experience should include custom grids, TreeView and hierarchical controls, large-volume data processing, pagination, sorting and filtering, Dataverse Web API integration, model-driven form, view and subgrid customisation, custom pages, embedded canvas applications, command bar and ribbon customisation,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/in-senior-associate-dynamics-crm-agentic-ai-pcf-gcc-advisory-chennai-at-pwc-691c5d

Source: https://jobsbylevel.com/jobs/in-senior-associate-dynamics-crm-agentic-ai-pcf-gcc-advisory-chennai-at-pwc-691c5d

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Level. https://jobsbylevel.com/jobs/in-senior-associate-dynamics-crm-agentic-ai-pcf-gcc-advisory-chennai-at-pwc-691c5d.

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