# Incident Manager at Workday

Workday is hiring an Incident Manager in Auckland, New Zealand. Level rates it Little AI ●○○○; you can [apply on Workday](https://jobsbylevel.com/go/33856307-3ebb-4141-a2ab-1c5eb6ef508e?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. New Zealand, Auckland.

## Details

- Company: [Workday](https://jobsbylevel.com/companies/workday)
- AI level: AI Level 1 (score 37 out of 100)
- Location: New Zealand, Auckland
- Posted: November 6, 2026
- Apply: https://jobsbylevel.com/go/33856307-3ebb-4141-a2ab-1c5eb6ef508e?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=incident-manager-at-workday-4f0fa3

## Description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too. About the Team Every feature, product launch, and customer commitment depends on reliable services. The Incident Management & Prevention team helps protect that foundation at Workday. As part of the Incident Management and Service Engineering org, We bring people together to restore disrupted services, learn from incidents, and prevent them from happening again. Our global, 24/7 operations connect immediate customer needs with lasting improvements in reliability. In the year ahead, we’re partnering across Product and Technology to make resilience a shared responsibility, detect issues earlier, and reduce the time it takes to restore service. We are customer-centric, calm under pressure, and committed to making things better. We show up for customers and each other when things go wrong, collaborate without blame, and turn difficult experiences into opportunities to learn. For us, success means more than managing today’s incident well—it means helping Workday become better prepared for the next one. About the Role As an Incident Manager, you will coordinate the response to major incidents affecting Workday customers. You’ll bring together the right engineering, support, and business teams, establish clear priorities, and guide the response toward safe, timely service restoration. Working within a global team that operates around the clock, you’ll gain broad exposure to Workday’s services and architecture, including on-premise and cloud-based environments. Your impact will extend beyond recovery: you’ll help turn incident findings into practical changes that improve detection, simplify response, and reduce recurrence. In this role, you will: Lead major incident response, coordinating responders, clarifying responsibilities, managing escalations, and keeping customer recovery at the center of decisions. Provide timely, concise updates to Support teams, engineering partners, and senior leadership. Clearly communicate customer impact, recovery progress, risks, and uncertainty. Partner with service teams to identify detection gaps and improve actionable alerts, health checks, and other signals that help identify issues before customers report them. Improve response readiness through clearer runbooks, service context, change visibility, and initial mitigation steps. Facilitate blameless root cause analysis and post-incident reviews. Help teams define meaningful corrective actions, establish ownership, and follow through on progress. Analyze incident trends, mean time to detect (MTTD), and mean time to resolve (MTTR). Use findings to recommend and measure improvements that reduce customer disruption. Simplify incident workflows and identify opportunities to automate communications, reporting, and repetitive tasks. Share lessons across teams and build partnerships that make resilience part of

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/incident-manager-at-workday-4f0fa3

Source: https://jobsbylevel.com/jobs/incident-manager-at-workday-4f0fa3

## Cite this page

Level. https://jobsbylevel.com/jobs/incident-manager-at-workday-4f0fa3.

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