# Instructional Design Advisor ( Fixed Term 2 years ) at Roche

Roche is hiring an Instructional Design Advisor ( Fixed Term 2 years ). Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/83566d7c-cce1-4dca-81fa-1382afa02cfe).

AI Level 1, AI centrality 0 out of 100. Petaling Jaya.

## Details

- Company: [Roche](https://jobsbylevel.com/companies/roche)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Petaling Jaya
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/83566d7c-cce1-4dca-81fa-1382afa02cfe

## Description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position You will be : Instructional Design Analyze learning needs and partner with internal customers to provide input for course content. Plan, organize, and develop training content to meet specific training needs. Use authoring tools and software to create e-content from scratch and modify existing e-content. Focus on high-quality, well-functioning eLearning eLearning courses . Identify and troubleshoot reported issues prior to escalation to Tier 3 / IT support. Assist with implementation and further evaluation of course content Work on more complex assignments and issues; serves as an expert in eLearning trends Customer Engagement Provide customer service on eLearning related activities, such as inquiry resolution, request management, and trouble-shooting. Support the Global Learning Center of Excellence and our business customers with system maintenance and project activities. Advise the Learning community and business partners on global Learning systems and processes, and support the embedding of the new ways of learning. Actively participate in the development and implementation of Roche Learning continuous improvement initiatives . Actively participate in workshops, meetings and work-related team events . Provide guidance and advisory to the learning community at all levels. Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentation (SWIs, SOP, GWIs). Support quality control processes and improvement initiatives arising out of them . Ensure consistent and reliable service delivery for customers serviced. Operations : Excellent knowledge of Learning and Servicing tools specifically eLearning related , as well as contributing process superuser activities, such as community participation, info sharing, issue escalation and training delivery Participating in and partially leading project activities as required . Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns . Ensure end to end ownership of resolution . Ensure operations according to defined KPIs and SLAs. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. Provide on-time and predictable delivery with all content projects Cross-Functional Collaboration Build relationships with HR colleagues within the People Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. Collaborate with peers within the region and globally to ensure the People Support Solutions network provides consistent and effective services to our customers. Achieve our People Support Solutions vision by driving global consistency through collaboration. Outputs & Deliverables : Continuous contribution to the improvement of the performance of PSS . Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback) . Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback) . Create explainer videos and educational content Who you are In this role you will

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/instructional-design-advisor-fixed-term-2-years-at-roche-e77e8a

Source: https://jobsbylevel.com/jobs/instructional-design-advisor-fixed-term-2-years-at-roche-e77e8a

## Cite this page

Level. https://jobsbylevel.com/jobs/instructional-design-advisor-fixed-term-2-years-at-roche-e77e8a.

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