# Internship Customer Experience & Customer Journey Expert at ING

ING is hiring an Internship Customer Experience & Customer Journey Expert. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/de18cd5a-0208-4919-a937-37e79f5a9ca8).

AI Level 1, AI centrality 0 out of 100. HZL (Hazel Leeuwarden).

## Details

- Company: [ING](https://jobsbylevel.com/companies/ing)
- AI level: AI Level 1 (score 0 out of 100)
- Location: HZL (Hazel Leeuwarden)
- Posted: October 12, 2026
- Apply: https://jobsbylevel.com/go/de18cd5a-0208-4919-a937-37e79f5a9ca8

## Description

Looking for an internship where you can make a real impact on the customer experience of millions of ING customers? Would you like to combine research and strategic development with hands-on experience in one of ING's largest customer contact organizations? Then keep reading. About the Retail Contact Centr e The Retail Contact Centre (RC) is ING Netherlands' customer contact organization. Every year, we handle approximately 3 million customer interactions through phone and chat. Customers contact us with questions about payments, cards, mortgages, investments, fraud, and digital banking services. To continuously improve the customer experience and increase efficiency, the RCC works closely together with ING Tribes and Squads. Within the Centre of Expertise Connecting Tribes & Traffic Reduction, we are looking for an enthusiastic intern who will help shape the future of our Customer Experience Centre (CEC) while learning the role of a Customer Journey Expert (CJE). Your Internship Assignment During this internship, your primary assignment will be the further development of the Customer Experience Centre (CEC). The CEC is our ambition to create a central capability that helps ING better understand customer contact behavior, identify customer friction, measure the impact of improvements, and drive customer experience enhancements across the bank. You will research, design, and help develop this concept by: Mapping customer contact drivers and customer frictions. Identifying opportunities to improve customer journeys and reduce unnecessary customer contacts. Developing recommendations on how customer insights can be better translated into improvement initiatives. Exploring how customer experience, efficiency, and business impact can be measured and managed. Supporting stakeholders in defining the future vision and operating model of the Customer Experience Centre. The outcome of your internship will be a concrete proposal and recommendations that can help shape the future development of the Customer Experience Centre within ING. Learn the Role of a Customer Journey Expert Alongside your internship assignment, you will work together with experienced Customer Journey Experts and gain practical experience in: Translating product, process, and system changes into impacts for the Retail Contact Centre. Working with Tribes and Squads across ING. Analyzing customer behavior and customer contact trends. Identifying opportunities to improve customer journeys. Supporting initiatives that reduce customer effort and improve customer satisfaction. Building stakeholder management skills in a complex organization. This combination of strategic research and practical experience offers a unique opportunity to experience how customer journeys are improved within a large international bank. What We Are Looking For We're looking for a student who is: Following a Bachelor's or Master's degree in Business Administration, Innovation Management, Data Science, Marketing, Customer Experience, Organizational Sciences, or a related field. Interested in customer experience, customer journeys, digital transformation, and innovation. Curious, analytical, and eager to learn. Comfortable engaging with different stakeholders. Able to independently structure research and translate findings into recommendations. Strong in both Dutch and English. What You Will Gai n A challenging internship with direct business impact. The opportunity to help shape an important strategic capability within ING. Hands-on experience as a Customer Journey Expert. Access to a large network of experts across ING. Coaching and support from experienced professionals. A dynamic and innovative working environment. Location: Amsterdam or Leeuwarden. Rewards and benefits This is a great opportunity to train with highly skilled people who are experts in their field. You’ll do a lot and learn a lot – not only about your specialist area and the bank, but also about yourself and whether this type

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/internship-customer-experience-customer-journey-expert-at-ing-6b11f7

Source: https://jobsbylevel.com/jobs/internship-customer-experience-customer-journey-expert-at-ing-6b11f7

## Cite this page

Level. https://jobsbylevel.com/jobs/internship-customer-experience-customer-journey-expert-at-ing-6b11f7.

Get job alerts: https://jobsbylevel.com/newsletter