# Investigations Triage Specialist at Johnson & Johnson

AI Level 1, AI centrality 0 out of 100. Taguig, National Capital Region (Manila), Philippines.

## Details

- Company: [Johnson & Johnson](https://jobsbylevel.com/companies/johnson-johnson)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Taguig, National Capital Region (Manila), Philippines
- Posted: October 7, 2026
- Apply: https://jobsbylevel.com/go/47ba5e78-0662-4afb-b3ec-f247f692a15b

## Description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com . As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Human Resources Job Sub Function: Employee & Labor Relations Job Category: Professional All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines Job Description: DePuy Synthes is recruiting for a(n) Investigations Triage Specialist, located in Manila, Philippines. The Investigations Triage Specialist plays a critical role in ensuring employee concerns and workplace issues are routed efficiently, consistently, and confidentially to the appropriate HR, compliance, ethics, or business stakeholders. This role serves as an initial point of contact for investigations-related inquiries and case intake activities, ensuring accurate documentation, risk assessment, prioritization, and escalation of cases in accordance with company policies and regulatory requirements. This is an exciting opportunity to support a global workforce while helping promote a fair, respectful, and compliant workplace culture. The role offers exposure to a broad range of employee relations and compliance topics and provides opportunities to collaborate with cross-functional partners across HR, Legal, Compliance, and Employee Relations teams. Key Responsibilities Receive, review, and triage employee relations, ethics, compliance, and workplace concerns submitted through established intake channels. Conduct initial assessment of cases to determine risk level, urgency, required documentation, and appropriate routing. Accurately document allegations, inquiries, and supporting information within case management systems. Ensure timely escalation of high-risk, sensitive, or complex matters to designated investigators or business stakeholders. Monitor case queues and service-level expectations to support timely resolution and stakeholder responsiveness. Maintain strict confidentiality and handle sensitive employee information with professionalism and discretion. Communicate with employees, managers, HR partners, and other stakeholders to gather required intake information. Identify trends and recurring themes that may require additional review or proactive intervention. Support reporting, metrics, auditing activities, and process improvement initiatives related to investigations intake and case management. Adhere to all company policies, legal requirements, data privacy standards, and record retention guidelines. Qualifications Education: Required Bachelor’s degree in Human Resources, Business Administration, Psychology, Industrial Relations, Legal Studies, or a related field. Preferred Advanced coursework or certification in Human Resources, Employee Relations, Compliance, Ethics, or Investigations. Experience and Skills: Required: 2 years of experience in Human Resources, Employee Relations, Compliance, Ethics, Shared Services, Contact Center Operations, Investigations Support, or a related field. Experience handling sensitive and confidential information. Strong analytical and problem-solving skills with the ability to assess and prioritize cases. Excellent written and verbal communication skills. Experience working with case management systems, HR systems, or workflow management tools. Strong attention to detail and

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Source: https://jobsbylevel.com/jobs/investigations-triage-specialist-at-johnson-johnson-d6f4e3

## Cite this page

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