# Investor Services - Operations Client Service, Assistant Vice President at State Street

State Street is hiring an Investor Services - Operations Client Service, Assistant Vice President in Toronto, Canada. It pays $91k-$141k a year and Level rates it Little AI ●○○○; you can [apply on State Street](https://jobsbylevel.com/go/22892acb-ea0f-4902-a216-77742a575a69?utm_medium=ai-agent).

AI Level 1, AI centrality 39 out of 100. Toronto, Ontario.

## Details

- Company: [State Street](https://jobsbylevel.com/companies/state-street)
- AI level: AI Level 1 (score 39 out of 100)
- Location: Toronto, Ontario
- Salary: $91k-$141k
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/22892acb-ea0f-4902-a216-77742a575a69?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=investor-services-operations-client-service-assistant-vice-president-at-state-street-d7ee05

## Description

Why this Job is important to us State Street provides asset owners and asset managers access to financial information and tools essential for effective investment solutions. From core custody, accounting, fund administration, shareholder recordkeeping, and performance, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity and real estate. Our services help our clients make better investment choices and generate wealth for their customers and beneficiaries. Who we are looking for Join our Client Services team as Sales and Service - Client Services, AVP and collaborate with some of the top asset manager and institutional organizations. Under the direction of his/her Manager, the Assistant Vice President is accountable for the oversight of day-to-day operations and managing of client relationships, ensuring a high level of client satisfaction. This person will act as an escalation point on client inquiries and requests, which includes the coordination of services for fund/product start-up/conversions, restructures and interacting with all internal departments for the overall service delivery for their clients. Responsibilities also include managing internal operational risk and compliance matters pertaining to assigned client relationships, as well as coordinating with internal departments for any required client specific reporting. This person will provide project leadership for training, designing client-specific reporting and supporting RFP activity. What you will be responsible for As Client Service Assistant Vice President you will be: Responsible for managing clients of different sizes and supporting Vice Presidents or Senior Vice Presidents with the larger/more complex relationships within business unit. Managing a team officers and associate level staff, overseeing/directing activity and providing experienced guidance. Managing daily service delivery to meet or exceed Service Level Agreements and Key Performance Indicators. Ensure superior client satisfaction by proactively identifying client needs, and potential internal issues impacting client. Manage and escalate issues accordingly and ensure client issues are satisfactorily resolved. Coordinate activity for rendering timely reporting to clients. Works closely with internal teams and clients. Facilitates communication between Client Services & other business units to ensure an effective operating environment. Identify and implement consistent operational best practices. Coordinating the implementation of new funds, systems and processes. Ensures fee schedules are properly implemented and receivables are collected in a timely manner. Manage client conversions and other client projects. Coordinate market entry, liquidations, and other major fund events. Provide overall project management for client and systems initiatives. Acts as a liaison between operational units to ensure successful implementation. Manages internal and client expectations. Obtains required operational documentation, as appropriate. Playing a role on strategic aspects of maintaining and growing long-term relationships. Keeps senior management keeping informed of new developments, service issues, and new business/cross sell opportunities. May be responsible for client retention and revenue expansion through existing services and cross sell. Identifies potential barriers to exit through strategic value-added services. Assist with new business development efforts as needed. Make presentations to potential client companies. Assist with compliance/fiduciary reviews and audits. Coordinate client training on using State Street interfaces (i.e. MySS.com). Serve on committees. Help define and implement new company initiatives. What We Value These skills will help you succeed in this role: Must possess superior leadership and managerial skills. Strong interpersonal and communication skills in both verbal and written forms. Strong organizational skills and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/investor-services-operations-client-service-assistant-vice-president-at-state-street-d7ee05

Source: https://jobsbylevel.com/jobs/investor-services-operations-client-service-assistant-vice-president-at-state-street-d7ee05

## Cite this page

Level. https://jobsbylevel.com/jobs/investor-services-operations-client-service-assistant-vice-president-at-state-street-d7ee05.

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