# IT Business Operations & Enablement Lead at Zendesk

Zendesk is hiring an IT Business Operations & Enablement Lead in Austin, United States. It pays $139k-$209k a year and Level rates it Uses AI ●●○○; you can [apply on Zendesk](https://jobsbylevel.com/go/4afeb47a-0628-40de-9e27-4cce21ab2429?utm_medium=ai-agent).

AI Level 2, AI centrality 45 out of 100. Austin, Texas, United States of America.

## Details

- Company: [Zendesk](https://jobsbylevel.com/companies/zendesk)
- AI level: AI Level 2 (score 45 out of 100)
- Location: Austin, Texas, United States of America
- Salary: $139k-$209k
- Posted: October 27, 2026
- Apply: https://jobsbylevel.com/go/4afeb47a-0628-40de-9e27-4cce21ab2429?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-business-operations-enablement-lead-at-zendesk-8d1499

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/it-business-operations-enablement-lead-at-zendesk-8d1499

## Description

Job Description Lead CIO operations and organizational enablement, serving as a high-trust executive partner to the VP, CIO Strategy, Operations & Architecture. This role brings structure to CIO priorities and operating rhythms, connects decisions across the CIO Staff, and turns strategy and change into coordinated execution plans, communication, and action across the full organization. It combines executive operations, strategy execution, change management, and communications leadership. The role uses AI and automation responsibly to improve the quality, speed, coordination, and reach of the work. The position supports the CIO and CIO leadership team across functions, geographies, and levels. It strengthens operating discipline and follow-through while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next. The position supports the CIO and CIO leadership team across functions, geographies, and levels. It brings structure to executive priorities and operating rhythms while enabling leaders to communicate consistently and teams to understand what is changing, why it matters, and what to do next. What you’ll do CIO operations and executive enablement • Act as a trusted delegate and thought partner to the VP, CIO Strategy, Operations & Architecture, helping translate priorities into decisions, plans, and follow-through across the CIO organization. • Prepare the CIO leaders for key engagements with concise briefs, decision points, stakeholder context, meeting objectives, and follow-up actions. • Orchestrate executive operating rhythms, including CIO staff and leadership meetings, all-hands, AMAs, quarterly business reviews, offsites, and other leadership forums. • Develop agendas with clear outcomes; coordinate pre-reads; capture decisions, owners, and due dates; and track follow-through without adding unnecessary process. • Identify cross-functional dependencies, unresolved decisions, and emerging risks; bring forward concise options and recommendations. • Partner with executive assistants and operations leads across CIO to coordinate schedules, materials, logistics, and handoffs for high-priority engagements. • Handle sensitive information with discretion and use sound judgment about what to escalate, share, or resolve independently. • Maintain organized executive materials, contact and stakeholder context, decision records, and action tracking so information is easy to find and reuse. • Coordinate with administrative partners and leaders to ensure consistent, reliable support across the CIO organization. CIO communications leadership • Own the CIO-wide communications strategy, calendar, narrative, and editorial standards, connecting messages to company direction, CIO priorities, business outcomes, and customer impact. • Advise the VP and CIO leadership team on audience, message, timing, channel, sequencing, and risks for sensitive or high-impact communications. • Draft, edit, and coordinate executive-ready communications, including leadership messages, all-hands content, announcements, FAQs, talking points, presentations, meeting pre-reads, and follow-ups. • Translate complex technical, operational, workforce, and portfolio topics into clear, accurate messages for technical and nontechnical audiences. • Coordinate communications across CIO functions so teams receive timely, consistent information, with clear owners and actions. • Maintain a forward-looking communications calendar and intake process; surface collisions, gaps, dependencies, and opportunities to reinforce key messages. • Gather feedback and engagement signals, assess whether communications are understood, and adjust content and channels based on evidence. Change management and organizational enablement • Lead change planning for CIO-wide and cross-functional initiatives, including stakeholder mapping, impact and readiness assessments, change narratives, engagement plans, and adoption measures. •

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-business-operations-enablement-lead-at-zendesk-8d1499

Source: https://jobsbylevel.com/jobs/it-business-operations-enablement-lead-at-zendesk-8d1499

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