# IT Domain Specialist - ServiceNow at Telstra

Telstra is hiring an IT Domain Specialist - ServiceNow. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/3acc6f54-9de1-43d5-9ac4-5cf2f6a9bdc0?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Australia (Flexible).

## Details

- Company: [Telstra](https://jobsbylevel.com/companies/telstra)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Australia (Flexible)
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/3acc6f54-9de1-43d5-9ac4-5cf2f6a9bdc0?utm_medium=ai-agent

## Description

Employment Type Permanent Closing Date 2 Nov 2026 11:59pm Job Title IT Domain Specialist - ServiceNow Job Summary Job Description Who We Are We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means having a career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice. What We Offer Performance-related pay Access to thousands of learning programs so you can level-up Global presence across 22 countries; opportunities to work where we do business. Purchased annual leave scheme Additional Telstra day off Additional 30% off Telstra products and services Toolkit provided (laptop + mobile phone + plan paid for) What is the focus of the role? As an IT Domain Specialist aligned to ServiceNow, you will use your specialist technical knowledge and expertise to design, develop, deliver and support ITSM platform solutions within Defence environments, contributing to delivery milestones being achieved and customer service levels being met. The role focuses on ensuring stable, secure and efficient platform operations while supporting internal ownership and lifecycle management. As an IT Domain Specialist, your role is key in improving the stability and reliability of ServiceNow based ITSM solutions to ensure effective delivery of services. You are responsible for contributing to the end to end lifecycle of these solutions including configuration, integration, delivery and production support. You support lifecycle ownership, continuous improvement and internal capability uplift while ensuring alignment to operational, security and compliance requirements. Responsibilities: Apply ServiceNow expertise to manage delivery, integration and operational support of ITSM solutions Collaborate with stakeholders to develop and implement fit for purpose platform capabilities Configure and develop ServiceNow modules across ITSM workflows Manage deployment activities from test into production environments Support lifecycle activities including upgrades, patching and release management Identify system risks and implement mitigation strategies to maintain service reliability Provide technical advice and support to ensure platform efficiency and performance Support integration activities across systems and interfaces Contribute to documentation of processes and platform configurations Participate in continuous improvement and automation initiatives Support transition of capability from external providers to internal teams Participate in DevSecOps practices and ITSM operational support processes Skills: ITSM system delivery and operation ServiceNow platform development and administration ServiceNow workflow configuration Integration and API development Agile and DevOps practices Automation systems and processes Azure or AWS Improving technology systems Managing system implementation Operational support systems Scripting Site Reliability Engineering Stakeholder Management System Integration Technical Problem Solving Qualifications: AGSVA NV2 Security Clearance Five years plus experience administering ITSM and OSS applications, with a preference for ServiceNow or SPLUNK/ITSI (Certifications ideal) Experience in both production support and development Experience in Agile and DevSecOps practices We're amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you. As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India). When you join our team, you become part of a welcoming and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-domain-specialist-servicenow-at-telstra-cf0cec

Source: https://jobsbylevel.com/jobs/it-domain-specialist-servicenow-at-telstra-cf0cec

## Cite this page

Level. https://jobsbylevel.com/jobs/it-domain-specialist-servicenow-at-telstra-cf0cec.

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