# IT Operations Analyst III at TD Bank

TD Bank is hiring an IT Operations Analyst III in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/7d86beb9-e691-4faa-9053-70219d146a9c?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Toronto, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Toronto, Ontario
- Posted: October 26, 2026
- Apply: https://jobsbylevel.com/go/7d86beb9-e691-4faa-9053-70219d146a9c?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-operations-analyst-iii-at-td-bank-a5261d

## Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $59,500 - $84,000 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: The TD Breakroom offers: A single point of contact for onsite technical support and general queries (including hardware, software, e-Messaging, mobile devices, education on TD technology processes) to TD Bank Group employees in all lines of business. This business operates 100% onsite Mon-Fri covering 7:30am-6:00pm (on rotational shifts) in a team-oriented environment of around 30 front line support representatives across multiple locations in Canada and US. Working in collaboration with support teams, the business relies on The Breakroom employee's vast expertise of technical and application related knowledge to deliver an excellent colleague service experience with focus on maintaining high first visit resolution rates. Job Description / Accountabilities: The primary accountability of this position is to provide first level technical support. Key responsibilities include: Provide onsite support to TD employees and contractors for technical issues involving (but not limited to); applications and software as well as TD provided devices and hardware. Ensure a high level of service delivery in accordance with TD Framework and policies. Educate end users on hardware, software and access request processes. Perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction. Ability to troubleshoot, diagnose hardware issues and perform repairs on various types of laptops and desktops. Identify trends and opportunities for improvement as well as provide ongoing feedback. Identify and escalate wide-impact or potential wide-impacting issues/outages. Team members receive in-depth training and shadowing and are measured by in-person evaluation, colleague interaction, first contact resolution, support proficiency and ticketing quality. Qualifications / Skills / Experience: Excellent written and oral communication skills. Ability to work flexible schedules based on business forecast requirements (which are subject to change). Above average computing and navigational skills. Exceptional customer service skills. Experience with ticketing systems is an asset. A team player who collaborates effectively with peers and other teams. Good knowledge of Microsoft 0365 products (Outlook, Word, Excel, OneNote and PowerPoint). CompTIA A+ certification. Undergraduate degree or Technical Certificate 2-3 years relevant experience Technical/Troubleshooting ability: A technical support background or related education including experience with some or all of the following: Windows 10, 11, Edge/Chrome/Firefox/Safari, MAC, VOIP, Active Directory, Citrix/Remote Access, Blackberry, BYOD, Azure, Office for Mobile, All Microsoft office products, MS Teams and Webex, SCCM, variety of telephony devices and a good understanding of networking and Wi-Fi support. Experience with iPhone/iPad, and Android devices. Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-operations-analyst-iii-at-td-bank-a5261d

Source: https://jobsbylevel.com/jobs/it-operations-analyst-iii-at-td-bank-a5261d

## Cite this page

Level. https://jobsbylevel.com/jobs/it-operations-analyst-iii-at-td-bank-a5261d.

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