# IT Service Delivery Lead at Diageo

Diageo is hiring an IT Service Delivery Lead in Nairobi, Kenya. Level rates it Little AI ●○○○; you can [apply on Diageo](https://jobsbylevel.com/go/158a5252-4462-4f36-a4e0-111fccb910ae?utm_medium=ai-agent).

AI Level 1, AI centrality 0 out of 100. Nairobi, Kenya.

## Details

- Company: [Diageo](https://jobsbylevel.com/companies/diageo)
- AI level: AI Level 1 (score 0 out of 100)
- Location: Nairobi, Kenya
- Posted: October 28, 2026
- Apply: https://jobsbylevel.com/go/158a5252-4462-4f36-a4e0-111fccb910ae?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-service-delivery-lead-at-diageo-621672

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/it-service-delivery-lead-at-diageo-621672

## Description

Job Description : About Us East African Breweries PLC (EABL) is East Africa’s leading branded alcohol beverage business with an outstanding collection of brands that range from beer, spirits and adult non-alcoholic drinks (ANADs), reaffirming our standing as a total adult beverage (TAB) company. EABL has extensive operations in Kenya, Uganda and Tanzania with breweries, distilleries, support industries and a distribution network across the region. It also runs a growing export operations business within and outside of the wider Eastern Africa region. The group’s diversity is an important factor in delivering the highest quality brands to East African consumers and long-term value to East African investors. EABL operates within a multi-cultural, multinational, multi-currency environment, dealing with various regulatory, tax and compliance requirements EABL is a Public Listed Company (Plc) listed on the Securities/Stock Exchange in Kenya, Uganda and Tanzania. Purpose of role The IT Service Delivery Lead role is responsible for ensuring that the technology environment supporting employees and business operations remains reliable, secure, compliant and fit for purpose. This includes the effective management of IT services, end-user technology, infrastructure, service partners, technology assets, operational controls and associated service improvement activities. Key accountability IT Service Delivery and Service Performance Own the day-to-day governance of IT service delivery within the Kenya market. Monitor service performance through the agreed IT service management processes and service levels. Lead market response during significant service interruptions and ensure effective communication with business stakeholders throughout the incident lifecycle. Drive continuous service improvement by analysing service trends, customer experience, recurring incidents, demand patterns and operational performance. Business Relationship and Stakeholder Management Act as the primary Enterprise Services contact for business stakeholders in Kenya. Understand business priorities, technology dependencies and service requirements. Lead regular service reviews covering performance, risks, priorities and improvement actions. Supplier Support and Partner Management Provide operational leadership and oversight of third-party service providers supporting the Kenya market. Ensure outsourced support resources have clearly defined responsibilities, objectives, escalation paths and service expectations Review supplier performance with relevant procurement, commercial and regional technology teams. Infrastructure and Workplace Technology Maintain oversight of the health, availability and lifecycle of infrastructure supporting the Kenya market. Coordinate with relevant technology teams and suppliers to ensure appropriate management of the network and connectivity Ensure infrastructure risks, capacity constraints, lifecycle concerns and technology obsolescence are proactively identified and addressed. Support infrastructure refresh, upgrade and remediation activities and ensure appropriate business readiness before implementation. Ensure changes to market infrastructure are implemented through appropriate change governance and operational readiness processes. End-User Computing and Employee Technology Experience Ensure employees have access to reliable, secure and fit-for-purpose workplace technology. Oversee the effective management of joiner, mover and leaver technology requirements in partnership with relevant business and IT teams. Maintain appropriate governance over device allocation, replacement, break/fix activities, stock management and lifecycle refresh. Monitor end-user support demand and identify recurring issues or experience gaps requiring improvement. Champion adoption of approved workplace technologies and promote effective use of collaboration and productivity tools. Data, Analytics and Digital Workplace Enablement Champion the adoption and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-service-delivery-lead-at-diageo-621672

Source: https://jobsbylevel.com/jobs/it-service-delivery-lead-at-diageo-621672

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