# IT Service Management Manager – Incident, Problem & Change Management at Thales

Thales is hiring an IT Service Management Manager – Incident, Problem & Change Management in Bucharest, Romania. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/f37bceba-fed9-48c3-9e2a-9cb210ecb298?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Bucharest.

## Details

- Company: [Thales](https://jobsbylevel.com/companies/thales)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Bucharest
- Posted: October 16, 2026
- Apply: https://jobsbylevel.com/go/f37bceba-fed9-48c3-9e2a-9cb210ecb298?utm_medium=ai-agent

## Description

Location: Bucharest, Romania In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defense, security and space, our architects design innovative solutions that make our tomorrow's possible. The ITSM Manager (Incident, Problem & Change Manager) is an operational role responsible for the execution, coordination and monitoring of Incident, Problem and Change Management activities across DGDI/Europe. In addition to operational responsibilities, the ITSM Manager plays a key role in process convergence, acting as an ambassador of Group-defined ITSM processes and contributing to the alignment between Group standards and local IT practices. The ITSM Manager operates within Group-defined processes and contributes to their continuous improvement through field feedback and structured gap analysis. ROLES & RESPONSIBILITIES As Incident Manager Managing and controlling the incident backlog: Reviewing open incidents on a daily basis Verifying categorization, impact and priority Reassessing priorities based on business impact Ensuring Incident Management process execution: Verifying compliance with workflows, SLAs and escalation rules Detecting and addressing deviations from Group processes Coordinating incident resolution activities: Following up and relaunching technical teams and providers Ensuring clear ownership and action tracking Maintaining momentum on complex or long-running incidents Managing and coordinating Major Incidents: Taking operational leadership during critical incidents Coordinating multiple teams and providers under pressure Structuring clear, concise and factual executive communications Translating technical situations into business-oriented messages Producing executive updates and first-level incident reports Establishing and tracking action plans Leading or contributing to post-incident reviews (RETEX) As Problem Manager Managing the problem backlog: Identifying problems based on incident trends and major incidents Ensuring problems are correctly logged, prioritized and owned Driving root cause analysis (RCA): Organizing and facilitating RCA sessions Ensuring analyses are factual, structured and actionable Defining and tracking corrective and preventive actions: Ensuring actions are clearly defined, owned and tracked Following implementation and effectiveness Escalating delays or lack of ownership Ensuring alignment with Incident and Change Management: Ensuring recurring incidents lead to problem records Ensuring corrective actions are implemented through controlled changes As a Change Enablement Manager Managing and controlling the change backlog: Reviewing standard, normal and emergency changes Verifying completeness, risk assessment and impact analysis Challenging insufficiently prepared or high-risk changes Ensuring rollback plans are defined and realistic Ensuring Change Management process execution: Enforcing approval workflows and governance rules Monitoring emergency change usage Coordinating change governance: Preparing, organizing and facilitating CAB / eCAB sessions Ensuring appropriate stakeholder involvement Providing visibility on upcoming changes and risk Following change execution: Tracking implementation and closure Investigating failed or disruptive changes Ensuring post-change activities: Triggering post-implementation reviews when required Identifying changes causing incidents organize PIR Follow-up the actions plan defined Process Reporting & Performance Monitoring: Collecting and consolidating Incident, Change and Problem data in support to FR teams Ensuring data quality and consistency in ITSM tools Producing regular reporting on: Incident volumes, backlogs and resolution times; Major Incident of the period (Exec report); Problem backlog and RCA quality; Change volumes, success rates and emergency changes; Providing actionable insights to

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-service-management-manager-incident-problem-change-management-at-thales-6e5ff1

Source: https://jobsbylevel.com/jobs/it-service-management-manager-incident-problem-change-management-at-thales-6e5ff1

## Cite this page

Level. https://jobsbylevel.com/jobs/it-service-management-manager-incident-problem-change-management-at-thales-6e5ff1.

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