# IT Services Sites Lead Japan & China at UCB

UCB is hiring an IT Services Sites Lead Japan & China in Tokyo, Japan. Level rates it Little AI ●○○○; you can [apply on UCB](https://jobsbylevel.com/go/b806898a-f62b-4aba-9b18-c944974fecbc?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. Tokyo, Tokyo, Japan.

## Details

- Company: [UCB](https://jobsbylevel.com/companies/ucb)
- AI level: AI Level 1 (score 38 out of 100)
- Location: Tokyo, Tokyo, Japan
- Posted: October 14, 2026
- Apply: https://jobsbylevel.com/go/b806898a-f62b-4aba-9b18-c944974fecbc?utm_medium=ai-agent

## Description

Make your mark for patients 患者さんのためにあなたの力を発揮してください We are looking for a Japan & China IT Services Sites Lead who is technically strong, service-oriented, and collaborative to join our IT team , based in our Tokyo office. This role provides leadership across sites in Japan while coordinating IT site operations and service delivery activities in China. About the role You will be responsible for commercial and manufacturing site support, ensuring operational stability across the Tokyo office, Saitama Plant, and sales offices, while providing operational oversight and coordination for sites in China (Shanghai Office, Beijing Office, Suzhou Office and Warehouse). You will also be accountable for the quality, accuracy, compliance, and lifecycle governance of all IT assets across the region. Acting as the primary IT contact for Japan and coordinating local IT support activities in China, you will serve as the regional Service Delivery Manager for services delivered by our global or local partners. You will ensure seamless end-user experience by coordinating managed-service delivery across IT infrastructure, service desk operations, onsite IT support, facilities-related IT systems, engineering support, and local application support, while maintaining alignment with global IT strategies and standards. This is not a hands-on engineering role. The successful candidate should have a strong technical foundation and be capable of assessing technical situations, directing vendors and support teams, and driving issue resolution. A key part of the role is to act as the bridge between Global IT and local IT departments, translating global direction into locally relevant priorities and bringing regional needs and feedback into global discussions. This role offers the opportunity to drive major IT and digital transformation initiatives across Japan and China, influence local stakeholders, reinforce the global Digital Technology (DT) and IT strategy, and coordinate the regional landing of global projects by mobilizing the local team and relevant partners. Who you’ll work with You will work closely with local business stakeholders in Japan, Global IT teams, Service Desk and Service Delivery Managers, Workplace Technology teams, infrastructure and facilities IT stakeholders, security teams, and external vendors and managed-service providers. You will also coordinate local IT support activities for sites in China and work across Japan and China to ensure consistent, secure, and high-quality IT service delivery. The role has no direct internal reports but provides functional leadership, prioritization, and operational oversight for external service providers, infrastructure resources, and support teams serving Japan and China. What you’ll do ・Act as the primary IT services lead for Japan and coordinate IT support activities across China, ensuring service consistency, effective escalation management, and alignment with Global IT strategy, standards, and business priorities. ・Provide operational leadership for service desk operations, onsite IT support, facilities- related IT systems, engineering support, local application support, and infrastructure operations across Japan and China. ・ Own and oversee local facilities applications across Japan and China, ensuring their life cycle, support, compliance, and continuous improvement are aligned with the global IT facilities strategy, architecture, standards, and roadmap. ・Act as the regional Service Delivery Manager for services, coordinating delivery, monitoring performance and service quality, managing escalations, and driving continuous improvement against agreed service levels. ・Ensure efficient and cost-effective IT operations through the management of site technologies, operational budgets, IT assets, vendor performance, and service quality. ・Act as the primary local escalation point and trusted advisor to business stakeholders, translating business and infrastructure needs into effective IT

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-services-sites-lead-japan-china-at-ucb-3c1fdf

Source: https://jobsbylevel.com/jobs/it-services-sites-lead-japan-china-at-ucb-3c1fdf

## Cite this page

Level. https://jobsbylevel.com/jobs/it-services-sites-lead-japan-china-at-ucb-3c1fdf.

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