# IT Support Analyst IV at TD Bank

TD Bank is hiring an IT Support Analyst IV in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/3c2f7d51-74e0-4099-b38c-ecb1d9de4097).

AI Level 1, AI centrality 35 out of 100. Toronto, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 35 out of 100)
- Location: Toronto, Ontario
- Posted: October 9, 2026
- Apply: https://jobsbylevel.com/go/3c2f7d51-74e0-4099-b38c-ecb1d9de4097

## Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: $69,700 - $98,400 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: KEY ACCOUNTABILITIES EMPLOYEE / TEAM Work effectively as a team, supporting other members of the team in resolving critical service issues Prioritize and manage own workload in order to deliver quality results and meet timelines Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest. Participate in knowledge transfer within the team and business units Identify and recommend opportunities to enhance productivity, effectiveness and operational efficiency of the business unit and/or team BREADTH & DEPTH Provides day-to-day application/system support Applications/systems and tasks are low to moderately complex and performed under management guidance and supervision Participates in resolving client applications/system issues Performs basic problem determination Generally reports to a Team Manager / Manager / Senior Manager EDUCATION & EXPERIENCE Undergraduate degree or Technical Certificate Proficiency in Communication skills, should be able to effectively communicate production issues to different stakeholders, handling team meetings and write professional emails. Exposure to UNIX/Linux servers and the ability to execute basic command-line (CLI) commands for day-to-day tasks such as file navigation/management, directory structure, and permission management. Knowledge of application/server performance monitoring tools such as Splunk, Dynatrace, and Datadog, as well as batch monitoring tools such as CA7 and Autosys. Ability to read, understand, and support Java-based APIs, and perform real-time application log analysis. Basic knowledge of cloud-based platforms and services such as Azure App Services, Azure Data Factory (ADF), Azure Data Lake Storage (ADLS), and Azure SQL. Knowledge of automation tools, frameworks, and languages such as Python and JSON, plus a foundational understanding of AI concepts. Foundational knowledge of incident management practices such as production issue detection, prioritization, investigation, hierarchical escalation, and applying workarounds. Awareness of z/OS mainframe fundamentals, architecture & components and knowledge of mainframe languages and utilities such as COBOL, JCL, and DFSORT, as well as mainframe dataset structures and databases such as DB2 and IMS. Shift rotation: please note that this role requires work scheduled in shifts across 7 days/week and hours between 9 AM to 9 PM EST, 4 days per week are required onsite in office. Good-to-Have Skills Knowledge of SQL fundamentals and the ability to write basic read queries. ITIL tools (e.g., ServiceNow). Who We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-a12ab5

Source: https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-a12ab5

## Cite this page

Level. https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-a12ab5.

Get job alerts: https://jobsbylevel.com/newsletter