# IT Support Analyst IV at TD Bank

TD Bank is hiring an IT Support Analyst IV in Toronto, Canada. Level rates it Little AI ●○○○; you can [apply on TD Bank](https://jobsbylevel.com/go/8e0dc1ec-f6c2-4ae3-83e9-21a984688094?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Toronto, Ontario.

## Details

- Company: [TD Bank](https://jobsbylevel.com/companies/td-bank)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Toronto, Ontario
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/8e0dc1ec-f6c2-4ae3-83e9-21a984688094?utm_medium=ai-agent

## Description

Work Location: Toronto, Ontario, Canada Hours: 37.5 Line of Business: Technology Solutions Pay Details: - TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Job Description: Job Summary Department Overview The Contact Center Infrastructure group (CCI) is the service department responsible for providing frontline support, monitoring and solutions to TD’s North American Contacts Centers. The multilevel specialized team is virtually centralized and supports all levels of incident management (7/24). The primary focus of the team is system performance, monitoring, migration, support, emerging technology assessment and solution design. Main Responsibilities The IT Analyst is responsible for providing a frontline support role to TD Bank’s Contact Center Infrastructure. The role requires knowledge of UCCE and VoIP environments. The IT Analyst manages maintenance functions, diagnostics, advanced incident management and surveillance of all components associated with Voice and UCCE environments. He will also perform the programming, implementing solutions into production and building the required technical and operational documentation if required. Will be required to be on duty rotation to support the platform and make production implementation after business hours. The role serves as (level 2) operational support in troubleshooting and provisioning of solutions. Qualifications You should have excellent knowledge of the following various components, and be proficient with the Cisco development environments: · 5 year experience in IP Telephony and Contact Center Support environments. o Cisco Unified Communications Manager (Call Manager) o Cisco Unity Connection o Cisco Unified Intelligent Contact Management Enterprise (ICM) o Cisco Unified Customer Voice Portal (CVP) o Verint – Ultra Call Recording tool o VIM – Reporting and Real time Display (Exony) o CUSP, CUBE, VXML gateways o NICE Resource Optimization – Total View · Protocols TCP/UDP/SIP/RTP · Genesys PureEngage Cloud experience a plus. · Second level of support to diagnose and resolve incidents/problems with hardware and software. · System administration and coordination of technical changes to the hardware and software. · System monitoring and health checking (level 2), including performance and capacity reporting. · Maintain system uniformity and ensure compliance with rules and standards (Watch dog). · Responsible to Report on all KPIs (availability, incidents, changes, etc.). · Identification and escalation of situations requiring urgent attention. · Demonstration of sound reasoning and use of methodical processes in problem solving. · Applies creative/initiative in the generation of alternative solutions to incidents. · Highly organized and able to multi task in a fast paced, dynamic environment. · Appropriately escalates issues and decisions to others when needed. · Strong communication skills, both verbal and written are essential in order to interact with support groups (French and English). · Strong team player and self-motivate. · Ability to work on call rotation. Nice to have: · Computer Science degree in an appropriate discipline (an asset) · Technical VoIP, Network or Server administrator profile · Cisco CCNP certification preferred Who We Are: TD is one of the world's leading global financial institutions and is the

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-d2d91b

Source: https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-d2d91b

## Cite this page

Level. https://jobsbylevel.com/jobs/it-support-analyst-iv-at-td-bank-d2d91b.

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