# IT Support Engineer at Engie

Engie is hiring an IT Support Engineer for a remote role open to applicants in Belgium. Level rates it Little AI ●○○○; you can [apply on Engie](https://jobsbylevel.com/go/c316516d-dfe5-4c65-93ef-e1a911c068e9?utm_medium=ai-agent).

AI Level 1, AI centrality 1 out of 100. Remote (Brussel, Belgium, 1000).

## Details

- Company: [Engie](https://jobsbylevel.com/companies/engie)
- AI level: AI Level 1 (score 1 out of 100)
- Location: Remote (Brussel, Belgium, 1000)
- Posted: October 23, 2026
- Apply: https://jobsbylevel.com/go/c316516d-dfe5-4c65-93ef-e1a911c068e9?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-support-engineer-at-engie-487415

## Prepare for this job

The job page lists 5 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/it-support-engineer-at-engie-487415

## Description

What we offer Tractebel is more than a place to work. It’s your chance to evolve alongside top experts on impactful projects around the world. It’s an environment built on team spirit, where you can reach your highest potential. We actively support the development of our people, and the opportunities for growth within the ENGIE Group are wide open. We offer a competitive salary package including representation allowances, double paid holidays, meal vouchers, eco cheques, bonuses, hospitalization insurance, PC purchase plan, ENGIE stock options, and more. Our mobility plans are customizable to your needs, including a company car, train pass, bike lease, or combinations thereof. You can also swap your company car for the flexible and tax-friendly Belgian Mobility Budget! Flexible, hybrid arrangements enable working from home (2 days per week), on-site or on the go or even part time. Tractebel participates in your home office expenses, through advantageous purchase programs and generous contributions to your internet and mobile plans. Holidays: 32 days with opportunity to buy 5 extra days. To celebrate our successes, and just have fun, we get together for team sports, afterworks, team -building activities, our annual party, and more. Your key responsibilities Helpdesk & User Support Oversee helpdesk activities, including ticket handling, prioritisation, follow-up, and resolution of user incidents and service requests. Provide technical support and troubleshooting for end-user workplace issues. Coordinate with the relevant technical teams when incidents require additional expertise or escalation. Ensure clear user communication and regular ticket follow-up through to resolution. Group Policy (GPO) Management Analyse business and technical requirements related to Windows Group Policies. Design, create, test, deploy, and maintain Group Policy Objects (GPOs). Assess the impact of GPO changes before deployment and ensure appropriate testing and validation. Troubleshoot GPO-related issues and monitor deployed policies. Maintain and continuously improve existing policies in line with security, infrastructure, and workplace requirements. Workplace & Infrastructure Coordination Act as a key point of contact between the Workplace and Infrastructure teams. Facilitate communication and technical alignment between teams on infrastructure changes, workplace requirements, incidents, and deployments. Coordinate activities involving multiple technical teams and ensure that dependencies are clearly identified and addressed. Cross-Team Technical Coordination Coordinate technical activities across Workplace, Business Applications, Engineering Applications, and Infrastructure teams. Support the analysis and resolution of issues involving multiple IT domains. Ensure the appropriate stakeholders are involved and facilitate follow-up through to implementation or resolution. Contribute to technical discussions and translate business or application requirements into workplace and infrastructure actions. Project Management & Sensitive Environments Manage and coordinate small-scale IT projects from requirements analysis through to implementation and follow-up. Coordinate technical stakeholders, activities, planning, testing, and deployment. Contribute to projects involving sensitive and highly controlled environments, including nuclear-related activities. Ensure technical implementations comply with applicable security, operational, and organisational requirements. General Responsibilities Contribute to the continuous improvement of workplace infrastructure and operational processes. Identify recurring technical issues and help define sustainable solutions. Support infrastructure and workplace changes, migrations, and deployment activities. Provide technical expertise and operational support to internal teams and end users. Document technical solutions, configurations, and operational procedures when required. We would love to hear from people with

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Level. https://jobsbylevel.com/jobs/it-support-engineer-at-engie-487415.

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