# IT Support Engineer at Nuix

Nuix is hiring an IT Support Engineer in Pittsburgh, United States. Level rates it Little AI ●○○○; you can [apply on Nuix](https://jobsbylevel.com/go/705dd47b-6527-4393-9011-f77aa2a44bcc?utm_medium=ai-agent).

AI Level 1, AI centrality 28 out of 100. Pittsburgh, United States.

## Details

- Company: [Nuix](https://jobsbylevel.com/companies/nuix)
- AI level: AI Level 1 (score 28 out of 100)
- Location: Pittsburgh, United States
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/705dd47b-6527-4393-9011-f77aa2a44bcc?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-support-engineer-at-nuix-04ef7d

## Prepare for this job

The job page lists 3 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/it-support-engineer-at-nuix-04ef7d

## Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey. Role Overview: The IT Support Engineer is responsible for providing technical assistance and support to end users for desktops, laptops, peripherals and software applications. The role involves diagnosing, resolving and documenting IT incidents, as well as assisting with the setup, configuration and maintenance of computer systems. You will also help people at Nuix get started with AI tools, build their confidence and find practical ways to use AI in their day-to-day work. The IT Support Engineer reports to the IT Support Manager and plays a crucial role in ensuring the smooth operation of end-user computing environments. Location: This is a hybrid role based in our Pittsburgh, Pennsylvania office. You are required to be in the office 4 days per week. On any days you work remotely, you must be able to come onsite when needed, for example to help resolve an issue or problem. You are expected to plan your week around the needs of the office. If there is an event or other office need on a given day, such as a Friday, you will be in the office and not working from home, even if that is usually your remote day. You may also be asked to travel domestically and internationally if required. Key Responsibilities End-User Support Provide timely and effective technical support to end users, responding to and resolving IT incidents and service requests Manage the IT support ticket queue using ServiceNow or Jira Service Management, including triaging, prioritizing, assigning and resolving tickets within agreed service levels and keeping requesters updated Install, configure and maintain hardware, software and peripherals, ensuring compatibility and optimal performance Diagnose and troubleshoot hardware and software issues for desktops, laptops, printers, scanners and other end-user devices Set up and deploy new desktops, laptops and software applications for end users Manage onboarding and offboarding requests, including preparing, issuing and collecting devices and accessories Provide on-site support of office facilities, including meeting rooms, AV equipment, network infrastructure and local workstations Collaborate with other IT teams to escalate and resolve complex technical issues Maintain accurate records of IT incidents and service requests, tracking progress and resolution status in the IT service management system Educate end users on IT best practices, procedures and self-help tools to improve their overall computing experience Follow standard operating procedures (SOPs) and adhere to IT policies for incident management and service delivery Keep up to date with the latest hardware, software and security updates to support a secure computing environment Participate in IT projects related to desktop infrastructure upgrades, migrations and rollouts Proactively identify opportunities for process improvements and contribute to the overall efficiency of the IT support function AI Enablement Be a first point of contact for staff questions about approved AI tools such as Claude, helping people get started and get unstuck Support access and onboarding for AI tools, including account setup, sign in and license issues, and basic troubleshooting Contribute to guides, FAQs, example

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-engineer-at-nuix-04ef7d

Source: https://jobsbylevel.com/jobs/it-support-engineer-at-nuix-04ef7d

## Cite this page

Level. https://jobsbylevel.com/jobs/it-support-engineer-at-nuix-04ef7d.

Get job alerts: https://jobsbylevel.com/newsletter