# IT Support Engineer (Desktop & Linux) at Riverlane

Riverlane is hiring an IT Support Engineer (Desktop & Linux) in Boston, United States. It pays $75k-$90k a year and Level rates it Little AI ●○○○; you can [apply on Riverlane](https://jobsbylevel.com/go/ef6728df-31fd-466f-8845-99896e65154b?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. Boston, US.

## Details

- Company: [Riverlane](https://jobsbylevel.com/companies/riverlane)
- AI level: AI Level 1 (score 37 out of 100)
- Location: Boston, US
- Salary: $75k-$90k
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/ef6728df-31fd-466f-8845-99896e65154b?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-support-engineer-desktop-linux-at-riverlane-d63bb0

## Description

Boston, MA, US | Full-time|Hybrid Salary: $75,000 to $90,000, DOE The salary range for this role is broad, as we are able to consider varying levels of experience. Any offer made will carefully take into account level of experience (including relevant industry experience), transferable relevant skills and previous relevant achievements.] About us Riverlane’s mission is to master quantum error correction (QEC) and unlock a new age of human progress. From advances in material and climate science, to complex chemistry simulation for new drug design, quantum computers will help humanity solve some of its most important challenges. But without QEC, the industry’s defining technical challenge, such breakthroughs can never be achieved. Riverlane is the world leader in QEC technology. QEC is a complex problem that requires a range of skills, talent and passion. Having raised more than $125M in funding to date to accelerate our cutting-edge R&D in quantum error correction (QEC), Riverlane partners with many of the world’s leading quantum hardware providers and government agencies to make fault-tolerant quantum computing a reality. We’re making remarkable progress and growing fast. We’ve got a great opportunity for a customer-facing IT Support Engineer, who enjoys rolling up their sleeves and making technology work for people. You’ll deliver hands-on support across Riverlane’s IT environment, ensuring our systems, devices, and networks are secure, reliable, and easy to use. Working alongside our global IT team and partners, you’ll help deliver reliable, high-quality IT services across the organisation, supporting colleagues whether they’re in the office, working hybrid, or fully remote. This is a highly practical, customer-facing role, perfect for someone who loves problem-solving, enjoys troubleshooting, and takes pride in finding solutions, and seeing issues through to resolution. What you will do User Support & Onboarding Set up new starters with hardware, accounts, and access to Riverlane systems, aligned with our IT onboarding plan. Manage IT hardware assets, including delivery to end users. Deliver first line‑ technical support across Windows, macOS and Linux devices. Provide technical support for meeting software, conferencing equipment, office printers, and end-user‑ applications. Ensure all requests are logged and managed through our support platform, escalating where necessary. Support the setup and staff onboarding of our new US headquarters in Maryland. Provide follow the sun support for users based in other regions. Communicate clearly with your userbase. Collaborate with the global IT team on projects and deliverables, acting as remote hands where necessary. Security & Compliance Support Help implement and monitor cybersecurity policies and participate in internal incident response processes. Encourage secure behaviour across the company: e.g. multifactor authentication use, safe password practices, device locking, secure data handling etc. Project & Operational Support Support IT Manager with IT strategy execution, MSP coordination and continuous service improvements. Participate in hardware refresh cycles, office IT upgrades, network improvements, and storage/backup initiatives. Contribute technical input for procurement decisions, vendor evaluations, and internal IT standards. What we need Proven experience in an IT support / service desk / technician role. Strong troubleshooting skills across Windows and macOS (Linux familiarity with a willingness to learn). A proactive approach; a problem-seeker and solution provider Experience with an IT ticketing system and ability to effectively monitor these for progress; identifying potential delays or issues early - escalating as needed. Ability to communicate confidently and clearly with technical and non-technical users. Proven experience with writing clear and concise documentation to ensure a seamless user experience Strong organisational skills and ability to prioritise

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-engineer-desktop-linux-at-riverlane-d63bb0

Source: https://jobsbylevel.com/jobs/it-support-engineer-desktop-linux-at-riverlane-d63bb0

## Cite this page

Level. https://jobsbylevel.com/jobs/it-support-engineer-desktop-linux-at-riverlane-d63bb0.

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