# IT Support Engineer, EMEA at Nuix

Nuix is hiring an IT Support Engineer, EMEA in London, United Kingdom. Level rates it Little AI ●○○○; you can [apply on Nuix](https://jobsbylevel.com/go/d926a4d8-08d0-406a-8146-f696deb3a0d3?utm_medium=ai-agent).

AI Level 1, AI centrality 35 out of 100. London, United Kingdom.

## Details

- Company: [Nuix](https://jobsbylevel.com/companies/nuix)
- AI level: AI Level 1 (score 35 out of 100)
- Location: London, United Kingdom
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/d926a4d8-08d0-406a-8146-f696deb3a0d3?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-support-engineer-emea-at-nuix-3143e9

## Prepare for this job

The job page lists 2 likely interview questions for this offer, with a CV checklist: https://jobsbylevel.com/jobs/it-support-engineer-emea-at-nuix-3143e9

## Description

We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. This extends to our People. We're fiercely passionate, love working at pace, thrive in ambiguity, live, and breathe outside of the box, and above all are good humans. We're determined to make a positive difference in the world, whether through our solutions which help the top companies, governments and agencies find the truth and combat illegal activities, or through our people who care about contributing and giving back both within, and outside, of Nuix. We are a Force For Good. We're selective about who comes on board, and you should be too. But if the above sounds like a match, get in touch today and get ready for the possibility of starting a once-in-a-career journey. Role Overview: As an IT Systems and Support Engineer, you will be the on the ground IT presence for Nuix in London and across the EMEA region. You will look after our people, their devices, our meeting rooms and our office technology, and provide hands-on support wherever our EMEA teams need it. You will work alongside our IT team in Sydney and colleagues around the world, and you will help our people get real value from AI tools. Location: This is an onsite role based in our London office. You are required to be in the office 4 to 5 days per week. Supporting EMEA means you will be able to travel to other Nuix locations (Paris and Frankfurt) when and where needed. Because our global headquarters is in Sydney, you will also need to be able to join calls before or after your normal start and finish times, including early mornings, depending on projects. Key Responsibilities Onsite IT Support Provide first and second level support for desktop, laptop and mobile device issues, in person and remotely, ensuring timely resolution of incidents and requests Manage onboarding and offboarding for the EMEA region, including preparing, issuing and collecting devices and accessories Install, configure and troubleshoot hardware, software and peripheral devices for end users Deploy new workstations, ensuring they are configured correctly and meet security and performance standards Maintain asset records, equipment stock and spares for the EMEA region Work with vendors, couriers and building management on IT related matters Office and Facilities Technology Provide on-site support of all office facilities, including meeting rooms, AV equipment, network infrastructure and local workstations Support and troubleshoot office networking, including wireless and switching Set up and support technology for visitors, events and new starters EMEA Regional Support Act as the main IT contact for staff and offices across EMEA, supporting different local requirements and time zones Travel to other EMEA locations when and where needed to deploy equipment, support projects or help staff onsite Work independently onsite, while staying closely connected with the remote IT team and colleagues in Sydney Join calls before or after standard hours when projects require it, including early mornings to overlap with the Sydney headquarters Escalate and collaborate with senior engineers on larger issues and projects AI Enablement Help staff get started with approved AI tools, answering questions and sharing practical tips from day to day support work Contribute to guides, knowledge articles and short training sessions on using AI tools safely and effectively Use AI tools to speed up support work, such as drafting knowledge articles, summarising tickets and building simple scripts, always with review and in line with company policy Follow data protection and acceptable use guidance for AI, and flag risks or misuse to senior engineers Skills, Knowledge and Expertise Experience in an IT support, service desk or desktop support role, supporting Windows and macOS devices in an office environment Experience in setting up meeting rooms using Neat and Yealink boards Experience in processing tickets on a ticketing

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-engineer-emea-at-nuix-3143e9

Source: https://jobsbylevel.com/jobs/it-support-engineer-emea-at-nuix-3143e9

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Level. https://jobsbylevel.com/jobs/it-support-engineer-emea-at-nuix-3143e9.

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