# IT Support Engineer II, Ops Tech Solutions (OTS) at Amazon

Amazon is hiring an IT Support Engineer II, Ops Tech Solutions (OTS). It pays $61k-$106k a year and Level rates it Little AI ●○○○; you can [apply on Amazon](https://jobsbylevel.com/go/eff81cb5-685f-43fb-9540-daf4ff3c9c7a?utm_medium=ai-agent).

AI Level 1, AI centrality 37 out of 100. US, NJ, Robbinsville.

## Details

- Company: [Amazon](https://jobsbylevel.com/companies/amazon)
- AI level: AI Level 1 (score 37 out of 100)
- Location: US, NJ, Robbinsville
- Salary: $61k-$106k
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/eff81cb5-685f-43fb-9540-daf4ff3c9c7a?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=it-support-engineer-ii-ops-tech-solutions-ots-at-amazon-646d9c

## Description

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. Operations Technology Solutions provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology inhouse, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them About The Role As an IT Support Engineer II, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions across sites in a defined geographical area. You are able to manage large projects with minimal guidance that affect multiple locations in a region. You are able to resolve customer issues in time of crisis to get them working again. You are actively expanding your scope of knowledge by learning about software design patterns, data structures, AWS technologies and distributed systems concepts. What Do We Offer? Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Key job responsibilities Job duties include, but are not limited to: - Troubleshooting difficult IT problems without SOPs. - Planning and coordinating CMs and CM templates. - Collaborating with internal teams or vendors to execute projects. - Leading continuous improvement efforts. - Auditing the quality of work performed and provide constructive feedback when necessary. - Automating manual tasks; create/improve small tools that help make team operations more efficient. - Serving as the first point of escalation. - Participating in hiring, training and development of others. - Moving up to 49 lbs as well as standing and walking during shifts lasting 12 hours. - Supporting customers from multiple buildings in the area, as well as remote customers. - Traveling within your local or regional area to support our customers. Basic qualifications - 4+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience - 3+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience - 4+ years of technical support experience - 4+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Bachelor's degree in IT, computer science or equivalent - Possess and maintain a current, valid Driver License Preferred qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field - CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications - Experience communicating complex ideas to technical and non-technical audiences - Can show strong verbal and written communication skills - Experience managing multiple projects, prioritizing, planning, and managing time - Strong troubleshooting skills of very complex systems - 3+ years of supporting a windows server environment experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/it-support-engineer-ii-ops-tech-solutions-ots-at-amazon-646d9c

Source: https://jobsbylevel.com/jobs/it-support-engineer-ii-ops-tech-solutions-ots-at-amazon-646d9c

## Cite this page

Level. https://jobsbylevel.com/jobs/it-support-engineer-ii-ops-tech-solutions-ots-at-amazon-646d9c.

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