# Junior Customer Strategy Manager, FinTech at Booking.com

Booking.com is hiring a Junior Customer Strategy Manager, FinTech in Amsterdam, Netherlands. Level rates it Little AI ●○○○; you can [apply on Booking.com](https://jobsbylevel.com/go/7ff32099-d327-447f-b538-88fb61dfe363?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Amsterdam, Netherlands.

## Details

- Company: [Booking.com](https://jobsbylevel.com/companies/booking-com)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Amsterdam, Netherlands
- Posted: November 12, 2026
- Apply: https://jobsbylevel.com/go/7ff32099-d327-447f-b538-88fb61dfe363?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=junior-customer-strategy-manager-fintech-at-booking-com-877cd0

## Description

About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world. Leadership/Team Quote: FinTech business unit – with teams in Amsterdam, Bangalore, and London – develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners. The Customer Strategy team sits at the intersection of customer experience and commercial strategy within Booking.com FinTech. Our mission is to shape the future of how travelers and partners experience payments globally. team looks ahead—identifying market trends, uncovering deep customer needs, and incubating new, revenue-generating financial products from concept to delivery. We act as an early-stage catalyst across FinTech. We de-risk big commercial bets by turning complex customer problems into validated strategies, value propositions, and compelling business cases, partnering closely with Product, UX, and Commercial leaders to transition net-new products (from digital wallets and group payments to partner cash flow solutions) into reality. Role Description Booking.com in Amsterdam is looking for a Junior Customer Strategy Manager to research and report on market and customer insights, help identify, define and validate new financial services product opportunities, as well as supporting major strategic initiatives requiring a customer-centric perspective. Key Job Responsibilities and Duties You lead market, competitive, and customer research across Traveler and Partner Payments, delivering actionable trend reports and strategic insights You design, scope, and execute qualitative and quantitative customer research to validate strategic assumptions and represent the voice of the customer You drive strategic analysis and insight reporting to support high-priority initiatives sponsored by the VP of Product in FinTech You synthesize complex market data and internal metrics into data-driven business cases and executive decision materials You assist with strategic product exploration by identifying potential growth areas and supporting early-stage concept evaluations You facilitate cross-functional alignment workshops and translate complex research into clear, structured narratives and presentations You partner with Insights, Commercial, Product, UX, and Compliance teams to evaluate market feasibility and alignment with overall business strategy You maintain project reporting, progress tracking, and executive dashboards for strategic projects across the FinTech organization Qualifications & Skills 4–6 years of relevant experience in product strategy, innovation, or strategic proposition development, ideally within financial services, fintech, payments, or a (digital) consultancy Proven expertise in market research, competitive analysis, and synthesizing quantitative and qualitative insights to uncover market opportunities and inform strategic product direction Demonstrated experience identifying, shaping, and validating new financial services value propositions from early concept through strategic alignment Hands-on experience applying Design Thinking, Lean, and Value Proposition frameworks to evaluate market needs and translate complex problems into strategic opportunities Ability to balance big-picture, long-term vision with near-term commercial priorities and delivery realities Exceptional written and verbal communication skills, with a proven ability to distill complex data into compelling narrative presentations, executive decision materials, and clear storytelling

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/junior-customer-strategy-manager-fintech-at-booking-com-877cd0

Source: https://jobsbylevel.com/jobs/junior-customer-strategy-manager-fintech-at-booking-com-877cd0

## Cite this page

Level. https://jobsbylevel.com/jobs/junior-customer-strategy-manager-fintech-at-booking-com-877cd0.

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