# Junior IT Support Specialist (Part-time) at DEPT

DEPT is hiring a Junior IT Support Specialist (Part-time) in Toronto, Canada. It pays CAD 48k-CAD 55k a year and Level rates it Little AI ●○○○; you can [apply on DEPT](https://jobsbylevel.com/go/0d37acf5-6521-481c-abcf-db0040428242?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Toronto, Ontario.

## Details

- Company: [DEPT](https://jobsbylevel.com/companies/dept)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Toronto, Ontario
- Salary: CAD 48k-CAD 55k
- Posted: October 30, 2026
- Apply: https://jobsbylevel.com/go/0d37acf5-6521-481c-abcf-db0040428242?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=junior-it-support-specialist-part-time-at-dept-2dfea8

## Description

Junior IT Support Specialist (Part-Time) This role is an initial 12m FTC Toronto, in-office This is a part-time role (22.5 hours per week) and we would ideally like someone to work shorter days, 5 days a week. That said, we would be open to this role being 3 full days. DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. In this role, your primary role will be to manage IT support tickets and manage projects aligned with global initiatives which are assigned based on your training progression. Tasks in the role will be varied and will include tasks such as hardware on/offboarding, basic troubleshooting of hardware/software/networking issues, user access management, and supporting day-to-day IT operations . You will report to the AMER Regional IT Director, who will guide you through your training and career development, helping you navigate challenges related to tasks, projects, and work relationships. Teamwork and communication are essential, as you will collaborate with colleagues across multiple locations, departments, and levels. While much of the work will involve routine and repetitive tasks essential to "keeping the lights on," we balance this with opportunities to work on engaging projects and develop new skills. Our customers are DEPT® employees worldwide, so clear communication is critical when addressing their requests. The ability to explain technical information in layman’s terms is highly valued, along with strong customer service skills. WHAT YOU’LL DO: Collaborate with the Global IT Team to resolve daily tickets. Provide support remotely, using Jira Service Management ticketing system, Slack, email, and video conferencing as primary sources of communication. Be proactive and resourceful with troubleshooting, referencing process documentation. Produce high-quality results, minimizing errors and repeated questions. Resolve IT Support tickets promptly. Manage user accounts and permissions across multiple platforms in systems such as Atlassian, Google, Keeper, Slack, and other company tools with proper training. General hardware support, password resets, basic troubleshooting. Assist in employee onboarding and offboarding processes in collaboration with local and global people teams. Conduct routine audits with detailed instructions provided by Product Owners. Assist with maintaining IT documentation for systems, applications, internal processes, etc. WHAT YOU BRING: Relevant experience in IT support or related roles. Strong knowledge of IT software and hardware support. Experience with Atlassian tools like Jira, Confluence, etc. Okta, Jamf, and Intune experience is a nice-to-have. Experience managing and participating in projects, prioritizing tasks, and executing plans on time. General knowledge of both Windows and macOS operating systems; ability to navigate the UI and troubleshoot common issues. Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software. Work in collaboration with the wider IT team on optimizations and creative solutions to enhance efficiency. Excellent communication skills (both written and verbal). Strong problem-solving skills and the ability to think analytically in fast-paced environments. Ability to adapt to rapidly changing technologies and

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/junior-it-support-specialist-part-time-at-dept-2dfea8

Source: https://jobsbylevel.com/jobs/junior-it-support-specialist-part-time-at-dept-2dfea8

## Cite this page

Level. https://jobsbylevel.com/jobs/junior-it-support-specialist-part-time-at-dept-2dfea8.

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