# KBS Process Manager - AP & AP Helpdesk at KONE

KONE is hiring a KBS Process Manager - AP & AP Helpdesk. Level rates it Little AI ●○○○; you can [apply on KONE](https://jobsbylevel.com/go/43686b30-2de5-4c72-a1c3-bc1b7fa81794?utm_medium=ai-agent).

AI Level 1, AI centrality 36 out of 100. Chennai ITEC/KBS.

## Details

- Company: [KONE](https://jobsbylevel.com/companies/kone)
- AI level: AI Level 1 (score 36 out of 100)
- Location: Chennai ITEC/KBS
- Posted: November 13, 2026
- Apply: https://jobsbylevel.com/go/43686b30-2de5-4c72-a1c3-bc1b7fa81794?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=kbs-process-manager-ap-ap-helpdesk-at-kone-46c285

## Description

Did you know KONE moves over one billion people every day? We employ over 60,000 professionals in over 60 countries worldwide joined together by a shared vision to ‘Deliver the best people flow experience’. As a global leader, we provide elevators, escalators, automatic building doors as well as solutions for maintenance and modernization to add value to buildings throughout their lifecycle. Through more effective People Flow®, we make people’s journeys safe, convenient and reliable, in taller, smarter buildings. Job Title – KBS Process Manager - AP & AP Helpdesk Job Location – Chennai, India KONE Business Services (KBS) is looking for an experienced transformation and process & operations development professional with hands on Source to Pay process experience and a solid business background to support our global vision of becoming more effective business partners and more efficient in the end-to-end process transactions. The purpose of this position is to drive the End-to-End (E2E) S2P transformation agenda in KBS, defining & driving the KONE Way, priorities and roadmaps with Global Process Owners, Business Lines and global functions As a KBS Process Manager, Invoice Processing and AP Helpdesk, you have KBS process ownership of global invoice processing and AP Helpdesk services provided by KBS. This is a process governance, development and transformation role, not a day-to-day operational management role. You provide direction, guidance and oversight to operations leaders to drive consistent service delivery, process quality and effective controls across countries and service delivery locations; responsibility for daily operational execution and people management remains with the respective operations leaders. You will work closely with the upstream processes in purchasing and be an integrated part of the accounts payable process globally. You will report to the Head of KBS Source-to-pay and be part of the global KBS source to pay organization. As the KBS Process Manager, Invoice Processing and AP Helpdesk you are accountable for: Provide global process direction, governance and guidance for invoice processing services provided by KBS, from invoice receipt and validation through matching, coding, approval workflow coordination and posting, enabling operations leaders to deliver timely and accurate processing in line with agreed service levels, policies and local requirements Own global invoice processing service performance, standardization and continuous improvement across KBS delivery locations, working with operations leaders, Global Process Owners and country stakeholders to resolve issues and strengthen automation and controls Lead and drive global E2E transformation programs and projects for invoice processing and AP Helpdesk, with responsibility for scope, priorities, roadmaps, milestones, cross-functional alignment, risks, change adoption and benefits realization, with particular focus on automation and harmonization • Drive further harmonization of the AP Helpdesk services in KONE • Ensure we have clear and up-to-date KBS E2E transformation roadmaps aligned • Ensure KONE Way is properly defined, documented and tools implemented for KBS operations harmonization purposes • Ensure all contributors understand their roles & responsibilities, and the overall KONE WAY process and operating model • Ensure we have a clear approach to map deviations in the units vs KONE Way What will you be doing ? Working closely with the Global Business Lines, Functions and GPOs, act as their Go To person in KBS for AP Helpdesk and Invoice processing Act as the global KBS point of contact for invoice processing, coordinating service delivery, priorities and escalations with regional and local AP operations, purchasing, business stakeholders and relevant service providers Lead regular global invoice processing performance reviews, monitor processing accuracy, throughput time, backlog and aging, invoice exceptions and automation rates, and

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Source: https://jobsbylevel.com/jobs/kbs-process-manager-ap-ap-helpdesk-at-kone-46c285

## Cite this page

Level. https://jobsbylevel.com/jobs/kbs-process-manager-ap-ap-helpdesk-at-kone-46c285.

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