# Key Account Operational Excellence Associate at UPS

UPS is hiring a Key Account Operational Excellence Associate. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/649c6fa2-b0eb-4fc6-8b25-939c572e0f5a).

AI Level 1, AI centrality 37 out of 100. AR - BUENOS AIRES (ARBUO).

## Details

- Company: [UPS](https://jobsbylevel.com/companies/ups)
- AI level: AI Level 1 (score 37 out of 100)
- Location: AR - BUENOS AIRES (ARBUO)
- Posted: October 8, 2026
- Apply: https://jobsbylevel.com/go/649c6fa2-b0eb-4fc6-8b25-939c572e0f5a

## Description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level. Job Description: Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market. Job Summary The KAOE team offers comprehensive support and collaboration to Key Account clients, with a focus on operational analysis, detailed investigation reports, regular client communication, and continual process improvement. This team is responsible for managing incidental issues that may arise throughout the client lifecycle, ensuring prompt and effective resolution while promoting ongoing enhancements to increase client satisfaction and retention. By leveraging the capabilities of each streamline, the KAOE team addresses client concerns, applies long-term solutions, and works to maintain consistent client experience. The three streamlines have specific functions related to operational investigation standards and compliance for Key Accounts. The Writer conducts operational technical investigations, the Lead is responsible for client liaison and operational compliance, and the Improvement Specialist focuses on process optimization and data analytics. These roles have distinct responsibilities and skill requirements but operate collaboratively to support consistent operations and enhance client satisfaction. KAOE Investigation Writer: Ensures every operational investigation report is clear, accurate, and fully documented. Conduct investigations for Key Account deviations, ensuring accuracy and completeness. Document all findings clearly and promptly in investigation reports. Collaborate with subject matter experts across departments to gather necessary information. Perform effectiveness checks for Key Account deviations. Ensure compliance with client requirements (QTA, COP) and internal standards. Maintain accurate data and documentation for investigations. KAOE Investigation Lead: Acts as the single, accountable point of contact for clients on all GxP matters and contributes to strong business relationship. Act as the single point of contact for Key Account clients on all GxP matters. Attend regular client meetings (weekly, biweekly, monthly, business reviews). Review investigations for compliance and completeness. Ensure CAPAs (Corrective and Preventive Actions) are completed on time, with evidence documented. Maintain and update investigation dashboards for clients. Track and communicate process improvements, including updates to SOPs and client documentation. Build and maintain strong client relationships. KAOE Improvement Specialist: Drives continuous improvement by analysing trends and recurring issues. Monitor internal trends and identify recurring investigations. Analyze data and KPIs to support continuous improvement. Support identification and implementation of robust CAPA tasks to prevent repeat issues. Design and enhance databases and reporting tools for investigation analysis. Lead projects and changes with SMEs from all areas (department and/or global). Track and communicate process improvements, including updates to SOPs and client documentation. Collaborate with management to align operational goals with

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/key-account-operational-excellence-associate-at-ups-1c7b23

Source: https://jobsbylevel.com/jobs/key-account-operational-excellence-associate-at-ups-1c7b23

## Cite this page

Level. https://jobsbylevel.com/jobs/key-account-operational-excellence-associate-at-ups-1c7b23.

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