# Large Format Mid Volume Latex ATS Manager at HP

HP is hiring a Large Format Mid Volume Latex ATS Manager. It pays $83k-$128k a year and Level rates it Little AI ●○○○; you can [apply on HP](https://jobsbylevel.com/go/cd5c7b08-8864-4cac-9c36-c66e0459139b?utm_medium=ai-agent).

AI Level 1, AI centrality 33 out of 100. Alpharetta, Georgia, United States of America.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 33 out of 100)
- Location: Alpharetta, Georgia, United States of America
- Salary: $83k-$128k
- Posted: October 21, 2026
- Apply: https://jobsbylevel.com/go/cd5c7b08-8864-4cac-9c36-c66e0459139b?utm_medium=ai-agent

## Description

Large Format Mid Volume Latex ATS Manager Description - The Large Format Mid Volume Latex Advanced Technical Support (ATS) Manager leads the North America technical support teams supporting Large Format Mid Volume Latex. This includes Mid Volume ATS, remote support, and Applications Engineers within GSB. The role owns the ATS, remote support operating model, applications support including escalation governance, partner and field enablement, NPI and early-life feedback, and the translation of customer and partner issues into actionable inputs for Customer Assurance, GBU Engineering, Service Delivery, Supply Chain, Channel, and Go-to-Market teams. This leader is accountable for customer outcomes, partner confidence, service continuity, and technical depth across a large, high-volume installed base and evolving GSB operating structure. Key Responsibilities · Lead the North America ATS teams supporting Large Format Mid Volume Latex, including advanced technical support, remote support alignment, applications engineers, technical leads, and partner-facing capabilities. · Own the ATS and remote support operating model, ensuring clear intake, routing, ownership, escalation readiness, expert coverage, and resolution discipline. · Govern complex, chronic, high-impact, and executive-visible escalations by coordinating the right technical, service delivery, quality, engineering, supply chain, channel, and business resources. · Translate customer, partner, and field issues across Large Format Mid Volume Latex into structured insights, corrective actions, and feedback loops for product, service, quality, and go-to-market teams. · Strengthen partner and field effectiveness through technical enablement, knowledge transfer, support-path clarity, structured elevation processes, and consistent communication. · Support NPI, early-life product performance, firmware and serviceability learnings, and quality improvement priorities by capturing trends and escalating actionable feedback across both portfolios. · Lead adoption of digital support capabilities, automation opportunities, knowledge management strategies, and AI-enabled support tools to improve customer experience, agent productivity, and operational efficiency. · Use operational data, case aging, repeat failures, escalation trends, resource capacity, and continuity risks to drive focused improvement plans for Large Format Mid Volume Latex ATS operations. · Build ATS technical capability through workforce planning, coaching, knowledge management, training, succession planning, and development of subject-matter expertise across both teams. · Lead change across processes, tools, roles, partner interfaces, and cross-GSB operating structures while reinforcing customer focus, collaboration, inclusion, accountability, and disciplined execution. Leadership Scope · People leadership for the North America ATS teams supporting Large Format Mid Volume Latex, including engagement, coaching, performance management, talent development, succession planning, and technical depth across remote support, applications support and advanced technical support teams. · Portfolio leadership across Mid Volume Latex and applications, aligning support strategy, capability planning, and execution priorities to customer, partner, GSB, and business needs. · Operating model ownership across ATS, AE and remote support, including intake, routing, escalation readiness, expert coverage, resolution discipline, and consistent standards. · Cross-functional leadership for escalation governance, field issue translation, corrective actions, and product/service improvements across Customer Assurance, GBU Engineering, Service Delivery, Supply Chain, Channel, and Go-to-Market teams. · Operational leadership for performance, case aging, escalation trends, repeat failures, resource capacity, continuity risk, and improvement planning across a high-volume installed base spanning Large Format Mid Volume Latex. · Executive-ready

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/large-format-mid-volume-latex-ats-manager-at-hp-9bbd9e

Source: https://jobsbylevel.com/jobs/large-format-mid-volume-latex-ats-manager-at-hp-9bbd9e

## Cite this page

Level. https://jobsbylevel.com/jobs/large-format-mid-volume-latex-ats-manager-at-hp-9bbd9e.

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