# LATAM PWI Field Service Engineers Manager at HP

HP is hiring a LATAM PWI Field Service Engineers Manager. Level rates it Little AI ●○○○; you can [apply on HP](https://jobsbylevel.com/go/5474b39d-fd26-41c0-a256-11a69e742c7d?utm_medium=ai-agent).

AI Level 1, AI centrality 31 out of 100. Ciudad de Mexico, Ciudad de Mexico, Mexico.

## Details

- Company: [HP](https://jobsbylevel.com/companies/hp)
- AI level: AI Level 1 (score 31 out of 100)
- Location: Ciudad de Mexico, Ciudad de Mexico, Mexico
- Posted: November 10, 2026
- Apply: https://jobsbylevel.com/go/5474b39d-fd26-41c0-a256-11a69e742c7d?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=latam-pwi-field-service-engineers-manager-at-hp-d768d3

## Description

LATAM PWI Field Service Engineers Manager Description - Job Summary • This role is responsible for managing a team of contributors and/or supervisors with a focused scope, ensuring adherence to policies and overseeing on-site hardware and application support delivery. The role leads goal setting, resource allocation, and process enhancement efforts, collaborating cross-functionally. The role guides program objectives, manages budgets, and engages proactively with clients for continuous improvement. The role also serves as an expert, fosters talent management, and recommends strategic changes in alignment with business goals. Responsibilities • Manages a team of individual contributors and/or supervisors with well-defined, limited scope, overseeing day-to-day activities, with fairness and consistency in a timely manner, ensuring compliance with the organization’s policies and procedures. • Leads a team accountable for delivering on-site hardware, systems, sub-systems, and application support to customers in accordance with contractual service agreements. • Engages in setting up performance objectives, assembling project teams, resource allocation and ensuring the successful execution of diverse field technical support programs and processes. • Collaborates with cross-functional teams to identify and implement process improvements and policy development, also actively engaging in their design and implementation. • Guides the team in defining program objectives and KPIs and setting expectations for implementation across various business groups, fostering creativity and motivation. • Develops budgets with significant input from higher-level managers and ensures project adherence to budgetary constraints. • Identifies potential risks and challenges, devising comprehensive mitigation strategies and providing robust support to onsite teams. • Engages with clients proactively, to understand and anticipate their future business requirements, driving continuous solution improvement. • Acts as subject matter expert, identifies opportunities for process improvement and policy development and recommends changes in alignment with business tactics and strategy. • Performs talent management responsibilities including recruitment, performance management, coaching and career development. Education & Experience Recommended • Four-year or Graduate Degree in Computer Science, Information Systems, or any other related discipline or commensurate work experience or demonstrated competence. • Typically has 7-10 years of job-related experience or 5-7 years of management experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field. Preferred Certifications • ITIL Certifications Knowledge & Skills • Automation • Chemistry • Commissioning • Customer Relationship Management • Customer Support • Electrical Engineering • Electromechanics • Electronics • Environment Health And Safety • Field Service Management • Hand Tools • Key Performance Indicators (KPIs) • Operating Systems • Preventive Maintenance • Process Improvement • Safety Standards • Technical Services • Technical Support • Technical Training • Test Equipment Cross-Org Skills • Customer Centricity • Prioritization • Resilience • Team Management • Strategic Thinking Impact & Scope • Impacts function and leads projects requiring understanding of multiple disciplines or areas of HP. Complexity • Uses managerial concepts and company objectives to resolve issues in creative and effective ways. Disclaimer • This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management. Job - Services Schedule - Full time Shift - First Shift (Mexico) Travel - Relocation - No

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/latam-pwi-field-service-engineers-manager-at-hp-d768d3

Source: https://jobsbylevel.com/jobs/latam-pwi-field-service-engineers-manager-at-hp-d768d3

## Cite this page

Level. https://jobsbylevel.com/jobs/latam-pwi-field-service-engineers-manager-at-hp-d768d3.

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