# Lead Business Execution Consultant at Wells Fargo

Wells Fargo is hiring a Lead Business Execution Consultant. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/e32cf02e-15eb-4360-b21b-e7b3202e6c82?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: CHARLOTTE, NC
- Posted: November 9, 2026
- Apply: https://jobsbylevel.com/go/e32cf02e-15eb-4360-b21b-e7b3202e6c82?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=lead-business-execution-consultant-at-wells-fargo-7a3468

## Description

About this role: Wells Fargo Business Banking is part of Consumer Banking & Lending and serves the full banking needs of more than 3 million small and mid-sized businesses with annual revenues of up to $25MM. We deliver a relationship-based model through Business Bankers, Business Banking Relationship Managers, and Lending Advisors. Together they help owner-operated and small commercial businesses at every stage of growth. Our solutions include deposits, secured and unsecured lending, credit cards, merchant services, treasury management, and business management tools such as payroll. Our goal is to build a customer-centric onboarding and delivery experience that helps us become an industry leader in business banking. The Business Planning and Client Experience team is seeking a Lead Business Execution Consultant to deliver an client experience strategy driving improvement in internal and external client experience measurement insights on behalf of Business Banking. Business Banking. The Lead Business Execution Consultant will serve as a key leader within Business Banking Client Experience (CX), responsible for driving the strategy, governance, measurement, and continuous improvement of the end-to-end customer experience. This role partners across Business Banking, Analytics, Product, Marketing, Operations, and Strategy teams to develop client-centric growth strategies, monitor performance, and provide actionable insights that improve client satisfaction, loyalty, and business outcomes. The role owns enterprise-level client experience governance, including executive reporting, customer feedback measurement, competitive benchmarking, and attrition insights, ensuring leadership has clear visibility into client trends, risks, and opportunities. In this role, you will: Lead the development and execution of the overall Business Banking Client Experience strategy, aligning customer priorities with business growth objectives. Integrate product, client, financial, operational, risk, and Voice of the Customer data to identify trends, root causes, performance gaps, and opportunities for intervention. Own NPS (Net Promoter Score), OSAT (Overall Satisfaction), and other customer experience metrics, including performance tracking, trend analysis, and executive reporting. Identify customer experience opportunities and risks through analysis of customer feedback, operational performance, and market trends. Conduct competitive experience benchmarking to assess Business Banking's customer experience performance relative to industry peers and identify best practices. Develop customer attrition insights and analytics to identify drivers of client loss, retention opportunities, and areas for experience improvement Create, maintain, and improve executive dashboards and monthly and quarterly business reviews that clearly communicate portfolio performance, trends, risks, and recommended actions Translate customer, operational, and market insights into actionable recommendations that drive improvements in customer satisfaction, loyalty, and business performance. Prepare executive-level presentations, dashboards, and governance materials that clearly communicate customer experience performance, trends, risks, and strategic recommendations. Partner with senior leaders to establish customer experience priorities, define success measures, and drive execution against strategic objectives. Facilitate decision-making and issue resolution for complex customer experience challenges and strategic initiatives. Influence stakeholders across Business Banking and enterprise functions to drive alignment, accountability, and customer-focused outcomes. Key Areas of Ownership Overall Client Experience Strategy for Business Banking NPS / OSAT Governance and Performance Management Competitive Experience Benchmarking Client Attrition Analytics and Insights Executive Client Experience Reporting & Governance Required Qualifications: 5+ years of Business Execution,

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/lead-business-execution-consultant-at-wells-fargo-7a3468

Source: https://jobsbylevel.com/jobs/lead-business-execution-consultant-at-wells-fargo-7a3468

## Cite this page

Level. https://jobsbylevel.com/jobs/lead-business-execution-consultant-at-wells-fargo-7a3468.

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