# Lead - Business Systems Services (Workday Technical Lead) at Freshworks

Freshworks is hiring a Lead - Business Systems Services (Workday Technical Lead) in Bengaluru, India. Level rates it Little AI ●○○○; you can [apply on Freshworks](https://jobsbylevel.com/go/568129f9-9f36-45f7-b21d-1bc4fe2d6b9f?utm_medium=ai-agent).

AI Level 1, AI centrality 10 out of 100. Bengaluru, India.

## Details

- Company: [Freshworks](https://jobsbylevel.com/companies/freshworks)
- AI level: AI Level 1 (score 10 out of 100)
- Location: Bengaluru, India
- Posted: July 22, 2026
- Apply: https://jobsbylevel.com/go/568129f9-9f36-45f7-b21d-1bc4fe2d6b9f?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=lead-business-systems-services-workday-technical-lead-at-freshworks-98ee31

## Prepare for this job

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## Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations. Fresh vision. Real impact. Come build it with us. Summary: We are seeking a highly skilled and motivated Workday HR Technical Lead to join our dynamic team in India. As a key member of our HR IT team, you will play a crucial role in optimizing and maintaining the Workday Human Capital Management (HCM) system. The ideal candidate will have expertise in Workday integrations, have a deep understanding of HR processes, strong analytical skills, and a proven track record of successfully implementing and supporting Workday solutions. Technical Skills Inbound and Outbound EIBs Core Connector Worker (CCW), Core Connector "x" (various) (including vendor specific templates) Workday Studio Inbound/Outbound (SOAP, RAAS, WD API, Third Party API,Effective and Non-Effective dated custom objects) Document Transformation Workday Extend (PMDs, Scripts, ABOs, Custom Business Processes, Orchestration) Workday Integrations: Manage Workday Integrations that are built on Enterprise Integration Builder (EIB) and Data Transformation, Custom Report and Calculated Fields, Workday Studio (Inbound/Outbound), XSLT, Payroll Integration (PICOF/PECI), Core Connectors (Inbound/Outbound/WECI), Web Services, Workday Extend Work with various third-party vendors including Payroll Vendors, Learning ProvidersExpert in different APIs including SOAP (Workday Delivered/Third Party), REST (Workday Delivered/WQL), RAAS Experienced in Creating and Maintaining different Security Groups including Integration, User Based and Role Based Groups Experienced in end-to-end implementation through different phases including Discovery sessions, Planning, Documentations, Build, E2E testing, Deployment and Hypercare Reporting and Analytics: Design and generate customized reports and dashboards to support HR and business decision-making Utilize Workday reporting tools to extract and analyze HR data for various stakeholders Workday System Configuration: Basic Configuration knowledge on any two Core HR, Absence, Time tracking, compensation modules with Compensation are preferable as one of the modules. Basic implementation knowledge on maintaining business process configurations, security settings System Optimization: Collaborate with HR stakeholders to identify opportunities for process improvements and system enhancements Analyze current HR processes and propose innovative solutions to maximize the effectiveness of the Workday system User Support and Training: Provide ongoing support to end-users, addressing system-related inquiries and issues Develop and conduct training sessions for HR and other relevant teams to ensure efficient and effective use of the Workday system Data Management: Manage data integrity by conducting regular audits and implementing best practices for data governance Work on data migration and integration projects to ensure seamless flow of information across the organization System Upgrades and Maintenance: Stay informed about Workday updates, releases, and new features

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/lead-business-systems-services-workday-technical-lead-at-freshworks-98ee31

Source: https://jobsbylevel.com/jobs/lead-business-systems-services-workday-technical-lead-at-freshworks-98ee31

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