# Lead Fraud and Claims Operations Representative at Wells Fargo

Wells Fargo is hiring a Lead Fraud and Claims Operations Representative. Level rates it Little AI ●○○○; you can [apply on Wells Fargo](https://jobsbylevel.com/go/db241649-0ab7-4d3b-8423-0d4c1d9edd89?utm_medium=ai-agent).

AI Level 1, AI centrality 38 out of 100. CHARLOTTE, NC.

## Details

- Company: [Wells Fargo](https://jobsbylevel.com/companies/wells-fargo)
- AI level: AI Level 1 (score 38 out of 100)
- Location: CHARLOTTE, NC
- Posted: November 5, 2026
- Apply: https://jobsbylevel.com/go/db241649-0ab7-4d3b-8423-0d4c1d9edd89?utm_medium=ai-agent
- Free CV review for this job: https://jobsbylevel.com/cv-review?job=lead-fraud-and-claims-operations-representative-at-wells-fargo-908841

## Description

Why Wells Fargo Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader —we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job — it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and wellbeing. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it — Wells Fargo continues to rank on the LinkedIn Top Companies lists of best workplaces “to grow your career.” Join us! About this role: Wells Fargo is seeking a Lead Fraud & Claims Operations Representative in First Party Fraud, providing coverage for Consumer and Small Business Banking Operations. This role will support first-party fraud operations through the research and investigation of complex account activity, fraud and claims transactions, policy violations, and consumer identification concerns within the contact center. Learn more about the career areas and lines of business at wellsfargojobs.com . The Lead Representative will identify fraud trends, patterns, and anomalies across consumer and small business banking accounts, using multiple resources and systems to make independent decisions designed to mitigate and recover losses. This position will also provide day-to-day work leadership, guidance, and subject matter expertise to team members while supporting process improvements, risk mitigation, and the resolution of complex fraud and claims matters. In this role, you will: Support performance and overall effectiveness of team as well as cross-group operational tasks Proactively provide feedback and present ideas for improving or implementing processes and tools with efficient flow of fraud and claims operations Perform or guide others on complex account activity and claims that can include high risk and high dollar transactions requiring research that involves multiple transaction channels and products Independently prioritize work and provide day-to-day work leadership and mentorship for fraud and claims team Contribute in resolving control deficiencies in bank processes, procedures, customer, or team decisions that require coordination among cross-functional teams Provide guidance and subject matter expertise to less experienced staff in complex situations on wide range of information related to fraud and claims Required Qualifications: 4+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: 2+ years’ experience investigating fraud, claims, or complex account activity within a financial services environment 2+ years’ experience researching first-party fraud, suspicious transactions, policy violations, or consumer identification concerns Demonstrated experience identifying fraud trends, patterns, anomalies, and high-risk account activity to mitigate or prevent financial loss Demonstrated experience researching complex transactions across multiple channels, products, systems, or accounts Leadership experience including coaching, training, mentoring, or providing day-to-day work guidance Served as a subject matter expert and providing guidance to others on complex fraud or claims situations Strong analytical, research, and problem-solving skills with high attention to detail and accuracy Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment Experience identifying process, procedure, or control gaps and contributing to process improvements Strong organizational, multi-tasking, and prioritizing skills

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/lead-fraud-and-claims-operations-representative-at-wells-fargo-908841

Source: https://jobsbylevel.com/jobs/lead-fraud-and-claims-operations-representative-at-wells-fargo-908841

## Cite this page

Level. https://jobsbylevel.com/jobs/lead-fraud-and-claims-operations-representative-at-wells-fargo-908841.

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