# Lead - IT Service Management at G42

G42 is hiring a Lead - IT Service Management in Abu Dhabi, United Arab Emirates. Level rates it Little AI ●○○○; you can [apply on Level](https://jobsbylevel.com/go/c59052c4-2931-492c-9e54-4550a038743b?utm_medium=ai-agent).

AI Level 1, AI centrality 27 out of 100. Abu Dhabi, Abu Dhabi, United Arab Emirates.

## Details

- Company: [G42](https://jobsbylevel.com/companies/g42)
- AI level: AI Level 1 (score 27 out of 100)
- Location: Abu Dhabi, Abu Dhabi, United Arab Emirates
- Posted: October 19, 2026
- Apply: https://jobsbylevel.com/go/c59052c4-2931-492c-9e54-4550a038743b?utm_medium=ai-agent

## Description

Inception42, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception is committed to creating positive societal impact. For more information, please visit www.inception42.ai Overview: Abu Dhabi, UAE | Tech Services Inception42, a G42 company, is the region’s leading innovator of AI-powered domain-specific as well as industry-agnostic products, built on a rich heritage of research and development. Within the G42 ecosystem, Inception42 functions as the core intelligence layer – transforming data and compute infrastructure into real-world, applied AI solutions. Beyond its commercial endeavors, Inception42 is committed to creating positive societal impact. For more information, please visit www.inceptionai.ai Overview Build service management practices that people understand, use and improve. You will turn the ITSM roadmap into working processes, reliable service data and practical digital workflows that help Inception42 deliver consistent services to colleagues and customers. This is a hands-on practice leadership role: you will guide implementation across teams, coach process practitioners and take responsibility for adoption and measurable improvement within your assigned remit. Works closely with service owners, Change and Release, Application Support, Infrastructure, Product Engineering, Information Security and ITSM platform specialists. Responsibilities: What You’ll Own • Lead the design and rollout of prioritised incident, request, problem, knowledge and service level practices, with clear roles, escalation paths and usable procedures. • Translate maturity assessments and service feedback into a sequenced improvement backlog. Pilot changes, incorporate feedback and establish ownership before expanding adoption. • Work with the Change and Release specialist to connect practices across the service lifecycle and avoid duplicated controls or disconnected handoffs. • Translate process needs into platform requirements, workflows, service catalogue items and reporting; coordinate testing and confirm that changes work for users and fulfilment teams. • Facilitate major incident coordination when assigned, maintaining a clear incident record, communication cadence and action ownership while technical teams restore service. • Drive problem reviews, known-error records and corrective actions, using recurring demand and incident patterns to prioritise prevention. • Develop service performance reporting with trustworthy definitions and data. Investigate missed commitments and help service owners agree practical improvements. • Improve knowledge quality, self-service journeys and request automation. Measure successful fulfilment and user effort as well as adoption. • Establish proportionate service, asset and configuration data requirements, working with accountable owners to keep critical records accurate and useful. • Coach colleagues, run working sessions and maintain practice guidance. Address process friction and inconsistent adoption directly with the teams involved. • Coordinate delivery across contributors and suppliers, escalating priority conflicts and risks to the Senior Manager with clear recommendations. • Within six months, establish practice owners, baselines, workflows, and an improvement plan; implement initial platform improvements with trained teams and evidenced adoption; and track service review actions to completion. • Within twelve months, demonstrate consistent use, measurable improvement in fulfilment, recurring issues, knowledge use or service performance, and practitioners who sustain the practices with clear guidance and coaching. Qualifications: What We’re Looking For • Substantial practical

The description is cut here. Read the full offer: https://jobsbylevel.com/jobs/lead-it-service-management-at-g42-5f17af

Source: https://jobsbylevel.com/jobs/lead-it-service-management-at-g42-5f17af

## Cite this page

Level. https://jobsbylevel.com/jobs/lead-it-service-management-at-g42-5f17af.

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